Option11 - T1 Card - only allows one quick call - then RED Alarm! 5

[x11dude]

Hi all,

We are stumped. Our Option11 has stopped working to external calls.

But we found that by "bouncing" the T1 card (using LD 96 and 60) it will temporarily connect to the IAD - but only very briefly (15 or 20 seconds ). This actually gives me time to make a call to (or from the PBX, then talk a few seconds before getting the red alarm (it also alarms on IAD).

(It goes into red alarm even if we don't make the phone call). We can carry on a brief two-way conversation for the length of the call - up to about 10 seconds.

All indications are that both our ISP and the Meridian are set for NI2 (as they should be, and as they have been for quite some time now). (If it was in fact a signaling issue - no call would go through at all, right?)

Ever have an ISP and PBX vendor point at each other? That's kind of what's happening here. But we can make that short call...

We have cbeyond and use their Cisco IAD. 3 bonded T1s. We've tried swapping the t1 card and the IAD (no difference). We've re-seated the T1 card too, and have tried both warm-starting and cold-starting the Option11. Meridian is downlevel (Rel 24 as I recall...I know, don't get me started...)

Anybody seen this before? Your help GREATLY appreciated!

Many thanks in advance!

 

[trvlr1]

Go to LD 60. SSCK 0
This will check the status of your clocking circuit. Make sure it is active and not in FREERUN.
THis is from a newer system, but should give you some ideas if this is the problem:

SSCK x Get status of system clock 0 or 1. The SSCK command
indicates the active controller as well as active primary or
secondary reference clock source or free run.
dti/pra-5
Response may be:
1. AUTO SWREF CLK - ENBL = automatic switchover of
system clocks enabled
2. AUTO SWREF CLK - DSBL = automatic switchover of
system clocks disabled
3. CLOCK ACTIVE = the active controller
4. DSBL = clock disabled
5. ENBL = clock enabled
6. REF CLK ERR = possible faulty cable from CC to
DTI/PRI, or faulty Clock Controller
7. SYSTEM CLOCK - FREE RUN, PREF or SREF = clock is
in free run mode or tracking to the primary (PREF) or
secondary (SREF) reference loop
8. VCXO AGING ERROR = the timing crystal is faulty,
replace the clock

 

[x11dude]

TRVLR1 - awesome, thanks for your post. I know the pbx tech was looking at the clock some but not sure how much they got into it - I will be trying in about an hour when I get in! Will let you know!!

Many thanks again!

 

[x11dude]

Hi again all! I'm going through tvlr's instructions. Please see output below. Please keep your ideas coming!


DTA026 1

DTA026 1
ld 60
DTI000
.ssck 0
ENBL
CLOCK ACTIVE
SYSTEM CLOCK - DTI061
PREF - 1
SREF - FREE RUN
AUTO SWREF CLK - ENBL
TRACKING ERR
TRACKING ERR
TRACKING ERR
TRACKING ERR
TRACKING ERR
TRACKING ERR
.
DTA026 1
.ssck 1
DTI005 1
.
DTA026 1

DTI000
.

DTI000
DTA026 1

 

[hawks]

DTI061 means that it is in FREE RUN, try using the following command in LD 60.

TRCK PCK 0

 

[x11dude]

Greetings Hawks, TRCK PCK didn't seem to do anything. I did grab the lcnts and posted them below as well. "SLIPR" looks kinda interesting - but I'm a bit over my head understanding it (still waiting for my tech here) - anyway please take a look and if you think of anything give a shout!, thanks!


>ld 60
DTI000
.trck pck 0

DTI003

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -325
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000

 

[hawks]

Ok have you checked and made sure that the clock card is seated good on the T1 card?

 

[bhassell2000]

trak pck in LD 60 should make it track on the primary clock source

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[hawks]

The slips are because your system is in FREE RUN and does not like it.

 

[x11dude]

TRCK PCK doesn't seem to be doing much; I'm still seeing the SLIPs. I will reseat the clock card; wish me luck. I'll report back!

Thanks all!

 

[hawks]

When you do the TRAC PCK make sure you include the 0 at the end.

 

[x11dude]

Hi again all - just going through another cold start. Reseated the daughterboards onto a different PRI card. Same results.

I tried bouncing the T1 card, also the TRCK PCK 0, still RED alarm. Frustrating. Anyway - here's the latest and greatest; if you come up with anything, I'm all ears. Many thanks again all!


PRI TRK LOOP 1 ATLP 0
SLFT OK
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -168
CRC -000
LOSFA -001
OS_BPV -000
OS_LOSFA-000
OS_YEL -000

DROL001 DAILY ROUTINE END
DTIM LD60 END 08:58 28/11/2011

DROL000 DAILY ROUTINE BEGIN
CCED LD135 BEGIN 08:58 28/11/2011

DROL001 DAILY ROUTINE END
CCED LD135 END 08:58 28/11/2011

AUD000

DTA026 1

DTA026 1

TIM609 09:00 28/11/2011 CPU 0

DTA026 1

TTY 00 SCH MTC BUG 9:00
OVL111 IDLE 0
>logi
PASS?

WARNING: THE PROGRAMS AND DATA STORED ON THIS SYSTEM ARE LICENSED TO
OR ARE THE PROPERTY OF NT/BNR AND ARE LAWFULLY AVAILABLE ONLY TO
AUTHORIZED USERS FOR APPROVED PURPOSES. UNAUTHORIZED ACCESS TO ANY
PROGRAM OR DATA ON SYSTEM IS NOT PERMITTED. THIS SYSTEM MAY BE
MONITORED AT ANY TIME FOR OPERATIONAL REASONS. THEREFORE, IF YOU
ARE NOT AN AUTHORIZED USER, DO NOT ATTEMPT TO LOGIN.

.
TTY #00 LOGGED IN 09:00 28/11/2011

>d
OVL013
> ld 60
DTI000
.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -123
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


DTA026 1

.tra
DTA026 1
*
.*

DTI000
.trck pck 0

DTI003

.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -176
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.
DTA026 1

BUG4216
BUG4216 : 17 0 0 6 00001440 FFFFFFFF
BUG4216 + 10621E88 10554232 10554108 10547B0E 10547826
BUG4216 + 10DAC022 10DABD36 10DABC80 10DAB782 10DA6BD6

ERR5112 17

DTA101 10 0 0 0 0

BUG4111
BUG4111 : 9 00000009 2 0
BUG4111 + 10621E88 1024AE78 10248DD4 10248B20 10247D3A
BUG4111 + 102473A4 10DA4140 10DA2ACE 10DA2748 10DA2304

DTA101 10 0 0 8 0

DTA026 1

DTA026 1

BUG4111
BUG4111 : 9 00000009 2 0
BUG4111 + 10621E88 1024AE78 10248DD4 10248B20 10247D3A
BUG4111 + 102473A4 10DA4140 10DA2ACE 10DA2748 10DA2304

ERR5115 17

ERR4019 1336

DTA026 1

DTA026 1

DTA026 1

DTA026 1

DTA026 1

DTA026 1


DTI000
.
DTA026 1
****
>
OVL000
>ld 96
DCH000
.dis ch
DCH017


.
DCH017


.****
OVL000
>ld 96
DCH000
.
DTA026 1
l*
DCH000
.dis dch 4
.
stat dch
DCH 04 : DSBL RST AUTO DES : Cebeyond
.****
>
OVL000
>ld 60
DTI000
.disl 1

DTI200

OK
.enll 1

PRI000 1 5

PRI000 1 5

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA023 1

DTA015 1
t
OK
.
DTA015 1
r
DTA015 1

DCH: 4 EST CONFIRM TIME: 9:07:24 28/11/2011
c
DTA015 1
k
DTI002

.p
DTA015 1
ck
DTI002

.0
DTA015 1


.
DTI002
trck pck 0

DTI003

.
DTA016 1

DCH: 4 RLS RED ALRM TIME: 9:07:40 28/11/2011

DCH: 4 EST REMOTE TIME: 9:07:40 28/11/2011

 

[bhassell2000]

try TRAK PCK

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[x11dude]

Holy cow! It seems to be holding green!
>ld 60
DTI000
.trak pck 0

DTI003

.enll 1

.
DTI022 1
disl 1

.
PRI010 1
**
DTA029 1
**
>
OVL000
>ld 96
DCH: 4 RLS CTS DOWN TIME: 9:15:54 28/11/2011

DCH000
.dis dch 4
.
DCH: 4 EST CONFIRM TIME: 9:16:00 28/11/2011

DCH1011 4 1

DCH: 4 EST CONFIRM TIME: 9:16:00 28/11/2011
stat dch
DCH 04 : OPER EST ACTV AUTO DES : Cebeyond
.****
OVL000
>ld 60
DTI000
.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -331
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -331
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.

 

[bhassell2000]

RCNT will reset the counters so you can see if they stay at 0

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[x11dude]

It went red - but lasted a couple minutes that time! (That's an improvement.) I will bounce the T1 again and try the trak again, wish me luck

 

[bhassell2000]

can you post your DCH programming in ADAN? Make sure if the CI is NET you are USR


Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[x11dude]

Hi all, well back to square 1. Went red; it's just inconsistent. It was interesting that last time for a few minutes; actually had the "EST CONFIRM" earlier...but not this time...

Keep those ideas coming, many thanks! -


>ld 96
DCH000
.dis dch 4
.
stat dch
DCH 04 : DSBL RST AUTO DES : Cebeyond
.
DTA026 1
****
>
OVL000
>ld 60
DTI000
.disl 1

DTI200

OK
.enll 1

PRI000 1 5

PRI000 1 5

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA023 1

DTA015 1

OK
.
DTA015 1

DCH: 4 EST CONFIRM TIME: 9:30:26 28/11/2011

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1
trak pck 0

DTI003

.
DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA016 1

DCH: 4 RLS RED ALRM TIME: 9:30:54 28/11/2011

DCH: 4 EST REMOTE TIME: 9:30:54 28/11/2011

DCH: 4 RLS RED ALRM TIME: 9:31:08 28/11/2011

DCH: 4 RLS RED ALRM TIME: 9:31:14 28/11/2011
lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -049
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -053
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.

 

[x11dude]

Still a no-go here. Any chance this could be with the carrier - or is this looking like a Meridian issue at this point?

Thanks again!


OVL000
>ld 96
DCH000
.
DTA026 1
dis dch 4
.
stat dch
DCH 04 : DSBL RST AUTO DES : Cebeyond
.****
>
OVL000
>ld 60
DTI000
.disl 1

DTI200

OK
.enll 1

PRI000 1 5

PRI000 1 5

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA015 1

DTA023 1

DTA015 1

OK
.
DTA015 1

DCH: 4 EST CONFIRM TIME: 9:44:02 28/11/2011

DTA015 1
tr
DTA015 1
ak p
DTA015 1
ck 0

DTI003

.
DTA015 1

DTA015 1
lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -028
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


.lcnt

PRI TRK LOOP 1
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -030
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


DTA016 1

DCH: 4 RLS RED ALRM TIME: 9:44:28 28/11/2011

DCH: 4 EST REMOTE TIME: 9:44:28 28/11/2011

.
DCH: 4 RLS RED ALRM TIME: 9:44:42 28/11/2011

DCH: 4 RLS RED ALRM TIME: 9:44:48 28/11/2011

DTA026 1

 

[bhassell2000]

I would check my DCH programming, can you come up to a loop and stay green? Then call carrier

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell