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Option 61C, Mermail - FNA to secretary; revert to original VM on NA 1

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DHRoger

Technical User
Mar 29, 2010
40
US
I have a need to forward an unanswered executive phone to a secretary's phone after 4 rings. No issue there, but if the secretary doesn't answer, the call needs to revert to the executive's VM. FDN to secretary rings forever. How can I accomplish this?
Thanks
 
The secretary phone will need to be forwarded (HUNT and FDN) to your voice mail system, once it gets there it will automatically revert to the originally called # mailbox.
 
First thing to do is put a scn appearance of the line on the secty phone. then set the rco on the the secty phone to the appropriate time in seconds refer to the admin guide. NOTE: all scn keys on this phone will be affected though. What will happen is when the exec's number is called the key will not ring on the secty phone until the specified time period you set for the rco on the secty phone. then it will ring there and if she doesnt answer it as long as you have the exec's phone set to fdn and hunt to vm that should do the trick. Just remember though if you have any other scn keys on the secty phone those will all ring after the specified time as well.
 
Gibblett's suggestion was the best fit for the application. HUNT and FDN were already set for VM and I don't have a key avail on sec'y set.
Thanks to all for your responses!!
 
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