Option 11C phones drop

[telcowoman]

The complaint from one of our sites is that all the phones will stop working, sometimes for as long as 30 minutes and then come back. The power supply appears to be ok and the UPS the switch is plugged into is good. It seems like a power issue but is there something else I should check.

 

[bigindian65]

what do you see in AHST printout from ld 22?? any BSD errors, or Telco errors, ini's???

Mato' Was'aka

 

[camaro67]

are your sites networked together?

 

[telcowoman]

No, the sites are not networked together.

This is what I get when I logged in remotely and printed AHST.



INI000 00000000 22 33 55 00000000 00000000 00000000 00000000 ? 00000000
DSET000 DOWN LOAD 540 0 60 0 0 0 0 106561


>
INI002 00000088

INI003 0000009C 000000A0 000000AF 000000B0 000000B4 000000B8 000000BC 000000CE 0
00000D0


INI003 000000D4 000000D8 000000EE 000000EF

SRPT750 INI 0: INI on side 0 due to System Cold Start

SRPT752 INI 0: INI comple
OVL111 000 IDLE

TTY 01 SCH MTC BUG 2:43

OVL111 000 IDLE

TTY 01 SCH MTC BUG 2:43
logi
PASS?
.
TTY #01 LOGGED IN 02:43 11/8/2009

>ld 22
PT2000
MARP NOT ACTIVATED


REQ prt
TYPE ahst
% SYS000 000400 000000 000000 000000 CPU 0
% SYSDB RLS/ISS: 2424 LOADED FROM C: DATE/TIME: 7/8/2009 01:01:08 RECS: 49 SEQNO
: 391
% SYSLOAD RELEASE 24.24
% INI000 00000000 22 33 55 00000000 00000000 00000000 00000000 ? 00000000
% DSET000 DOWN LOAD 540 0 60 0 0 0 0 106561
%
%
% >
% INI002 00000088
%
% INI003 0000009C 000000A0 000000AF 000000B0 000000B4 000000B8 000000BC 000000CE
000000D0
%
%
% INI003 000000D4 000000D8 000000EE 000000EF
%
% SRPT750 INI 0: INI on side 0 due to System Cold Start
%
% SRPT752 INI 0: INI completed in 11 seconds
%
% XMI002 1 XUT
%
% XMI002 3 XDLC
%
% XMI002 5 XDLC
%
% XMI002 7 XMLC
%
% XMI002 4 XDLC
%
% XMI002 6 XDLC
%
% XMI002 2 XUT
%
% DROL000 DAILY ROUTINE BEGIN
% NWS LD30 BEGIN 22:35 10/8/2009
%
% NWS301 -3 -4
%
% NWS301 -5 -6
%
% DROL001 DAILY ROUTINE END
% NWS LD30 END 22:35 10/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% TDS LD34 BEGIN 22:35 10/8/2009
%
% DROL001 DAILY ROUTINE END
% TDS LD34 END 22:36 10/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% CNF LD38 BEGIN 22:36 10/8/2009
%
% DROL001 DAILY ROUTINE END
% CNF LD38 END 22:36 10/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% AUDIT LD44 BEGIN 22:36 10/8/2009
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 22:36:14 10/08/2009
%
% AUD370 VSID 9 CUST --
%
% DROL001 DAILY ROUTINE END
% AUDIT LD44 END 22:36 10/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% CCED LD135 BEGIN 22:36 10/8/2009
%
% DROL001 DAILY ROUTINE END
% CCED LD135 END 22:36 10/8/2009
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 22:36:24 10/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 22:47 10/8/2009 CPU 0
%
% TIM000 23:00 10/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 23:04:34 10/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 23:15 10/8/2009 CPU 0
%
% TRK153 1 0 0 4
%
% TIM000 23:30 10/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 23:32:46 10/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 23:45 10/8/2009 CPU 0
%
% TIM000 00:00 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 0:00:56 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 00:15 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 0:29:08 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 00:30 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 0:57:20 11/08/2009
%
% TIM000 00:57 11/8/2009 CPU 0
%
% AUD370 VSID 9 CUST --
%
% TIM000 01:00 11/8/2009 CPU 0
%
% NPR000 PBXT DONE
%
% DROL001 DAILY ROUTINE END
% NPR LD32 END 01:00 11/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% NWS LD30 BEGIN 01:00 11/8/2009
%
% NWS301 -3 -4
%
% NWS301 -5 -6
%
% DROL001 DAILY ROUTINE END
% NWS LD30 END 01:00 11/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% TDS LD34 BEGIN 01:00 11/8/2009
%
% DROL001 DAILY ROUTINE END
% TDS LD34 END 01:01 11/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% CNF LD38 BEGIN 01:01 11/8/2009
%
% DROL001 DAILY ROUTINE END
% CNF LD38 END 01:01 11/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% AUDIT LD44 BEGIN 01:01 11/8/2009
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 1:01:14 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% DROL001 DAILY ROUTINE END
% AUDIT LD44 END 01:01 11/8/2009
%
% DROL000 DAILY ROUTINE BEGIN
% CCED LD135 BEGIN 01:01 11/8/2009
%
% DROL001 DAILY ROUTINE END
% CCED LD135 END 01:01 11/8/2009
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 1:01:28 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 01:15 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 1:29:38 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 01:30 11/8/2009 CPU 0
%
% TIM000 01:57 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 1:57:50 11/08/2009
%
% AUD370 VSID 9 CUST --
%
% TIM000 02:00 11/8/2009 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 2:26:00 11/08/2009
%
% TIM000 02:26 11/8/2009 CPU 0
%
% AUD370 VSID 9 CUST --
% LOGI
% TTY #01 LOGGED IN 02:43 11/8/2009
%
% >LD 22
% PT2000
% MARP NOT ACTIVATED
%
%
% TTY #01 LD 022 02:43 52 11/8/2009
%
% REQ PRT
% TYPE AHST

REQ

 

[NortelGuy1979]

That SYS000 00400 = power issue, yes. That is a power-on reset.

Matthew - Technical Support Engineer

 

[telcowoman]

This happened again but phones were only out for 5 minutes. Replaced the UPS even tho it showed no indication of low battery or overload and plugged the UPS into a different wall outlet. Waiting to see if this helps.

 

[NortelGuy1979]

This can also be a bad power supply - IE, might not be the actual power source or UPS.

The only things I recall off the top of my head that cause the sys000 00400 are power-on reset, or, PDT reboot -1.

Matthew - Technical Support Engineer

 

[telcowoman]

Thanks Nortel4Matt...So far, so good. No more dropped phones. I'm keeping my fingers crossed but I do have another power supply for the PBX if necessary.