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Option 11c One DN rings multiple phones, need to add one more 1

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matept

MIS
Mar 5, 2012
12
US
I have a DN: 3700, that rings 4 other DNs simultaneously (we use it for a really generic b.s. ACD queue). There has been a request to add one more phone to the list.

In ld 20, when I print out the 3700 DN, I get this:

REQ: prt
TYPE: dn
TYPE DNB
CUST
DN 3700
DATE
PAGE
DES
CUST 00
DN 3700
CPND
NAME ******
XPLN 26
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 019 0 00 14 KEY 08 H DES 0 20 SEP 2012
(2616)
TN 020 0 00 09 KEY 08 MARP DES LOC008 25 MAR 2009
(2616)
TN 011 0 00 13 KEY 08 DES LOC15 25 MAR 2009
(2616)
TN 007 0 00 13 KEY 08 DES 3601 25 MAR 2009
(2616)

What would I do, or where would I go to add another phone to the group? This was setup before I got here.

Thank you for all your help.

 
Matept. just add 3700 to the TN you want to have it ring on. Follow the pattern above were it is on key 8. There is no pointing to personal DN. It is just a DN that is assigned to 4 now 5 people. Thanks
 
Oh. Duh. Its adding the number to the phone...not the phone to the number.

Thanks!
 
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