I have a media card that we are running a few IP phones off of that is in an option 11c. The individual that programmed it is long gone and cannot be reached. Is there any way I can reset the user name and password without losing the information. My client has changed their IP string and in need to make some changes. Also I would not be opposed to just wiping the card and starting from scratch if need be. I have the install docs and the tools to log in thru the maintenance port. Thanks for all your help.