I got an issue with External Call Forward All Call of Option 11C
Customer requirement:
- External Call Forward All Call is activated on Extension 1111.
- Incoming call to Analog Trunk -> Auto Attendant -> Dial to Extension 1111-> call is forwarded to an external number.
I did many test calls with Extension 1111:
- External Call Forward All Call works if making internal call to extension 1111
- External Call Forward All Call doesn't work for incoming calls.
- 3 parties (2 external number) conference works
- Trunk to trunk transfer 1- successful: Make 1st external call -> Press Transfer key-> make 2nd call -> wait for the called answer -> hang up handset
- Trunk to trunk transfer 2 - unsuccessful: Make 1st external call -> Press Transfer key-> make 2nd call -> hang up handset
Setting:
LD 20: Extension 1111: CLS CFXA FTTU
LD 15 RDR_DATA: OPT CFF, CFTA YES
LD 15 NET_DATA: TRXN YES, EXTT YES, FTOP FTLY
LD 14 COT, SUPN YES, STYP BTS
Anyone know how to fix this issue?
Please note that all the trunks are anlog trunk
Thanks.
Customer requirement:
- External Call Forward All Call is activated on Extension 1111.
- Incoming call to Analog Trunk -> Auto Attendant -> Dial to Extension 1111-> call is forwarded to an external number.
I did many test calls with Extension 1111:
- External Call Forward All Call works if making internal call to extension 1111
- External Call Forward All Call doesn't work for incoming calls.
- 3 parties (2 external number) conference works
- Trunk to trunk transfer 1- successful: Make 1st external call -> Press Transfer key-> make 2nd call -> wait for the called answer -> hang up handset
- Trunk to trunk transfer 2 - unsuccessful: Make 1st external call -> Press Transfer key-> make 2nd call -> hang up handset
Setting:
LD 20: Extension 1111: CLS CFXA FTTU
LD 15 RDR_DATA: OPT CFF, CFTA YES
LD 15 NET_DATA: TRXN YES, EXTT YES, FTOP FTLY
LD 14 COT, SUPN YES, STYP BTS
Anyone know how to fix this issue?
Please note that all the trunks are anlog trunk
Thanks.