option 11

[tommytommy011]

I have the following problem.

When people call in, the meridian mail is suppose to answer the call, but in 3 out of 5 time the meridian doesn't answer right away and tone comes up into the call like if the system is giving you a tone to dial out.

Have somebody heard of this problem before?

TIA

Tommy

 

[Johnthephoneguy]

Check each of your mail ports and see if there is an issue with any of them.

In mail you can pull up a port monitor, keep calling mail until you have hit all the ports.

That would be the first check I did anyway.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[johnpoole]

you've got a bad inbound trunk.. or a bad mail port.. are your trunks analog? if so test them with a test set.. or busy them out one at a time untill you find the bad one.. i'm betting a trunk, if it was a vm port, you would get the same problems on internal fna or calling to check mail..

john poole
bellsouth business
columbia,sc

 

[tommytommy011]

I think is a VM Port. How do I check the ports and fix? let me know? thanks Tommy

 

[3Sixty]

You need to log in to the Meridian Mail by logging in to the Meridian and enter the AX command. You will then see options on the Meridian Mail for System maintainance and Diagnostics. I think it is option 5. You will see the various options for ports and dsp resources.

Marshall

http://www.nortelsupport.net

 

[TAnselm]

That of course will tell you what the MMail assumes the ports to be. To actually test them you will have to dial through until you hit each one and see what you get.

You can watch your screen as you dial through and see which port goes off hook.

 

[johnpoole]

i would add a trace key to a station then call each port.. to fix a voice mail port you usually need to replace the card.. IF it's a port, if you have an overflow for all ports busy, it could be that.. it can as well be a single inbound trunk... it's going to take some trac to locate the bad link... what type of trunks?

john poole
bellsouth business
columbia,sc

 

[acewarlock]

Each Port has a DN associated with it, try calling each one to see if you get the problem that way.

Why change the engine if all you need is to change the spark plugs.

 

[tommytommy011]

thanks all..trunks are analog...i will try all the suggestions and reply..

thanks again