Option 11 out of service(?)

[coniglio]

i have an option 11 in a remote office; one of the partners complained that "the phone system has gone down every day for the past month". I have not received any alarms and noone has called me to report this and i think he is making it up. How can i prove that their PBX did not go down? if i run an AHST will this help me? please advise. thank you.

 

[JurgenV]

Hi,

Yes of course you can prove by the history file.
It depends if you have configured to collect history file or not in the first place.

 

[dnc16]

What are you using to moniter it? If you use something like an SEB it will dial out and report to you any errors that the PBX reports.