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Option 11 / Octel 250 Integration ?

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MtNittany

Technical User
Nov 11, 2004
17
US
Recently enabled COS on Octel that allows users to have multiple greetings. Depending on whether they are on their Meridian Phone or not, callers w/ get one of two greetings (Standard Greeting or Busy on the Phone Greeting). Problem is even if a caller is on the phone, the only greeting that will play is the standard one. It's as if Meridian and Octel are unable to communicate if a call goes to VM as a result of the phone being busy. It has to be some sort of integration issue I would think
 
On the older octels the CPND data block had to have certain words for hunting and forwarding. Cann't recall what they were for sure but I think hunt was BUSY.
 
i believe you've got a VM issue. Build a new mailbox and see if you get both messages.
 
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