Recently enabled COS on Octel that allows users to have multiple greetings. Depending on whether they are on their Meridian Phone or not, callers w/ get one of two greetings (Standard Greeting or Busy on the Phone Greeting). Problem is even if a caller is on the phone, the only greeting that will play is the standard one. It's as if Meridian and Octel are unable to communicate if a call goes to VM as a result of the phone being busy. It has to be some sort of integration issue I would think