Option 11 / Octel 250 Integration ?

[MtNittany]

Recently enabled COS on Octel that allows users to have multiple greetings. Depending on whether they are on their Meridian Phone or not, callers w/ get one of two greetings (Standard Greeting or Busy on the Phone Greeting). Problem is even if a caller is on the phone, the only greeting that will play is the standard one. It's as if Meridian and Octel are unable to communicate if a call goes to VM as a result of the phone being busy. It has to be some sort of integration issue I would think

 

[mluckie1]

On the older octels the CPND data block had to have certain words for hunting and forwarding. Cann't recall what they were for sure but I think hunt was BUSY.

 

[kprintz]

You may find your answer here;

http://support.avaya.com/elmodocs2/Octel/config/cn5402.doc

the internet can be a wonderful thing

 

[bullitrider]

i believe you've got a VM issue. Build a new mailbox and see if you get both messages.