ColbearRepor
Programmer
Hi All,
This is a "101" type question however I'm in charge of several types of switches and I'm working on an older Nortel (Opt61C Rel-4 Issue-50)... been doing ok for a number of years but I sure could use a nudge in the right direction.
We're ordering a new 800# from "the cloud"; I assume the CLEC will send me ANI or DNIS but in a nutshell, can someone provide me a template of the areas of programming I need to address to accept and point the 800# and also the steps for grouping ext's to recieve the call?
Thanks for any input
This is a "101" type question however I'm in charge of several types of switches and I'm working on an older Nortel (Opt61C Rel-4 Issue-50)... been doing ok for a number of years but I sure could use a nudge in the right direction.
We're ordering a new 800# from "the cloud"; I assume the CLEC will send me ANI or DNIS but in a nutshell, can someone provide me a template of the areas of programming I need to address to accept and point the 800# and also the steps for grouping ext's to recieve the call?
Thanks for any input