Opt11C to BCM50

[nickshi]

Hi, I met a problem interworking Opt11C to BCM50 R2.
There're PRI SL1 ND2 MWI linked. Opt11C uses DN6xxx, BCM uses DN2xxx. The Caller ID are okay if they dial each other directly. But because of the BCM is for a small group call center, we activated a SkillSet1, if DN6xxx dial the SkillSet1 (target line), it shows +Hxxx on BCM's phone. here's the info on Opt11C DCH.

DCH 10 OMSG SETUP REF 0000000B CH 2 11 TOD 23:10:22
FEAT :NAS
FEAT :NCID
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:6842 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:2698 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
DCH 10 IMSG CALLPROC REF 0000000B CH 2 11 TOD 23:10:24
DCH 10 IMSG ALERT REF 0000000B CH 2 11 TOD 23:10:24
DCH 10 IMSG CONNECT REF 0000000B CH 2 11 TOD 23:10:28
CONNECT #:2011 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
DCH 10 OMSG CONN ACK REF 0000000B CH 2 11 TOD 23:10:28
DCH 10 IMSG DISC REF 0000000B CH 2 11 TOD 23:10:32
CAUSE :NORMAL CALL CLEARING
DCH 10 OMSG RELEASE REF 0000000B CH 2 11 TOD 23:10:32
DCH 10 IMSG REL COMP REF 0000000B CH 2 11 TOD 23:10:32
(This is the caller dials 2698, which is a target line on BCM and will ring DN2011. DN2011 can get the right CLID, H6824)

DCH 10 OMSG SETUP REF 0000000A CH 2 10 TOD 23:10:38
FEAT :NAS
FEAT :NCID
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:6842 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:2699 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
DCH 10 IMSG CALLPROC REF 0000000A CH 2 10 TOD 23:10:40
DCH 10 IMSG ALERT REF 0000000A CH 2 10 TOD 23:10:40
DCH 10 IMSG CONNECT REF 0000000A CH 2 10 TOD 23:10:42
DCH 10 OMSG CONN ACK REF 0000000A CH 2 10 TOD 23:10:42
DCH 10 IMSG NOTIFY REF 0000000A CH 2 10 TOD 23:10:42
REDIR REASON: CALL XFER
REDN #: NUM PLAN: NUM UNKNOWN/UNKNOWN (UNKNOWN)
DCH 10 OMSG NOTIFY REF 0000000A CH 2 10 TOD 23:10:42
DCH 10 IMSG NOTIFY REF 0000000A CH 2 10 TOD 23:10:46
CONNECT #:2011 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
DCH 10 IMSG NOTIFY REF 0000000A CH 2 10 TOD 23:10:46
DCH 10 OMSG NOTIFY REF 0000000A CH 2 10 TOD 23:10:46
CONNECT #:842 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
DCH 10 IMSG DISC REF 0000000A CH 2 10 TOD 23:10:52
CAUSE :NORMAL CALL CLEARING
DCH 10 OMSG RELEASE REF 0000000A CH 2 10 TOD 23:10:52
DCH 10 IMSG REL COMP REF 0000000A CH 2 10 TOD 23:10:52
(This is the call goes to SkillSet and answered by an agent. the agent can get the right number before he pickup the call. Once he pickup the call, the display shows +H842.)

Please help. Thanks.

 

[johnpoole]

can the symposium acquire the set on the bcm? if not symposium will have trouble que'ing to the set

john poole
bellsouth business
columbia,sc

 

[nickshi]

Hi, John, there're no Symposium in those sites. Thanks.

 

[dlesap]

What is 842 in your 61C?
LD 20
PRT DNB 842
it is sent back by your PBX to the BCM. So it's either a DN or a CLID (LD 21 PRT CLID)

 

[nickshi]

We have DN6842 on Opt11C. But once the BCM pickup the phone, the phone display shows +H842.

 

[madwok]

CallPilot on BCM50 , under Call Center property/Enable Caller ID , did you select Name and Number back up ? Try with number only .

Is H842 your CDN name label for your skill set ?

 

[nickshi]

thanks you all for your help. this was solved by rebuilt DCH/RDB/TIE data.