Opt 11 and Procomm

[nyjp26]

Hey all Good Tuesday. I looking to get some call recording for a customer with an option 11. Would Procomm Plus work. The are looking to not pay just something to capture a file daily. If so where do i connect usb adapter to pc. Thanks

 

[bhassell2000]

do you want CDR data or to actually record the voices in the conversationson the PC. Either way not sure what to do with procom

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[nyjp26]

just need the calls. I thought i could cionnect to the pbx and then to the procom. Set up file and record?

 

[GHTROUT]

Call Recording implies "Audio" - do you mean Call Recording or Call Detail Records, which is the text of the call record

As for where do you connect a USB adapter to a PC, the answer would be "the PCs USB port".

--
Nortel Resources at GHTROUT.com
--

 

[Johnthephoneguy]

A PC with procomm capturing the data is a very good and very economical way to caprute your CDR records. This would then be needed to be added to your morning routines. When using this I would stop and restart the capture daily and name the file the previous days date. This made it much easier to find a call and also ensure it is running properly.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[bhassell2000]

John, how would you capture the data? D Channel messages?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

Set up a TTY with CDR allowed, connect the PC and open a direct connection with Procomm. As well as collecting on the screen, capture the file to the hard drive or network etc. Change the file name daily as John suggests. This will only show raw data not a "pretty" report format most are used to seeing. There are several programs out there that will create nice reports if thats what you need, or get a programmer to write something.

 

[bhassell2000]

oh, i thought there was a way to capture a real report. I have seen the raw data many times and its a pain to format when someone wants specific records

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Johnthephoneguy]

It is a pain but if you have daily files you can narrow your searchs much easier.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

This will convert CTY records to Excel:

http://www.ghtrout.com/files/CDR_Text_Into_Excel_with_CDRimport.zip

--
Nortel Resources at GHTROUT.com
--

 

[Firebird Scrambler]

Gene's thread refers to a useful Excel file conversion tool that I've used many times before. I normally use the "detail1.img" capture file via the OTM/TM CDR data buffering.

It works a treat!.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[nyjp26]

awesome thank to all might need help setting up tty port