OPS Man MAC Problems.

[1973stu]

Have installed Ent/OPS Man on a site with 2 3300's Rel.8.0.7.16_2 All works ok until it comes to using MAC forms in OPS Man. When loading user database the system hangs at 6%. Error in event viewerBA Error : Com exit ene connect (26504).

 

[nytalkin]

Waht s/w level is your OPSMAN/EMAN. It rewuires an upgrade as well.

30 years and it's still true.....NO GOOD DEED GOES UNPUNISHED!

 

[1973stu]

Sorry, forgot to say OPS - 7.6.0.24 EMAN - 4.0.0.27.
This is driving me mad so any help would be great.

 

[Lundah]

There should be a corresponding error in the Application Logs section of Event Viewer on the server. What does that message say? Unfortuantely, the messages from OpsMan itself leave much to be desired.

 

[1973stu]

I think it is the same but will check and let you know.

 

[MitelInMyBlood]

WHen you find it let me know. Ours is doing the exact same thing since upgrading to 8.08

Guess I mebbe need to recheck the release notes for the supported vers of OM

crap!

 

[nytalkin]

Application Requirements
You must meet the minimum software level requirements for each application listed below so that the applications will function correctly with this Release.
Application Minimum Software Level Requirements
MCD 1.0.19.0 (includes Atlas 1.11.0, 3300 Rel 8.0.5.12, and MSL 8.0.0.13)
Cordless Handset/Headset 01.00 (minimum)
3300 Citellink Gateway Norstar 1.0.2.4
3300 Citellink Gateway Meridian 1.2.2.0
3800 IP Trunking Gateway No longer supported from Rel 4.0 and greater.
5230 Application 9.5.0.8
5550 IP Console Min. 3.1.1.7 (see RN 06-3862-00005)
Recommended 3.2.1.8 (see RN 07-5125-00017) Note 4
5550 IP Console TKB 9.4.0.11
5700 Voice First Please refer to 5700 Release Notes for detail
7100 SNMP Alarms Monitor 7100 SNMP Alarm application required for 3300 Rel 7.1 is version 1.5
Applications and Services Gateway 1.1 (Microsoft Live Communications)
MiCW 1.5.1.5
Contact Centre Rel 4.5.6.8 Note 2
DeTeWe IP DECT RFP OMM Version 2.6.2
Enterprise Manager 4.0.1.4 includes OPS Manager 7.6.1.3 or higher
Standalone OPS platform is no longer supported
ER Adviser 4.0.0.26
IMAT For Release 8.0 is 7.7.0.3
(Win95/98, 2000 Pro, XP) Note 1 Note: 7.7.0.3 is backward compatible.
For Rel 3.0~3.3, select IMAT db version “PRI 8.0 or NSU 1.1”
For Rel 4.0, use IMAT db version “PRI 8.1 or NSU 1.2”
For Rel 4.1-Rel 5.0, use IMAT db version ”PRI 8.2 or NSU 1.3”
For Rel 5.1 NSU, use IMAT db version NSU 1.4
For Rel 5.2 –6.1 NSU, use IMAT db version NSU 1.5
For Rel 7.0-7.1 NSU, use IMAT db version NSU 1.6
For Rel 7.1 – 8.0 NSU, use IMAT db version NSU 1.7

For Rel 5.1 & 5.2 PRI, use IMAT db version “PRI 8.2 or 1.3”
Intel (embedded voice mail version) 7.33.06_1
IP Phone Analyzer 2.2.0.4
Java Plug in (JRE) for ESM Backups Note 5 1.6.0 (v1.6.0_1 or better)
Mitai MiTAI Server 13.0.1.10
Min. 11.0.6.5 for client application.
MiXML 2.3.1.1
Netvision IP Phone (NVP) ND_FM_042203.BIN (P/N NP-4046-100-US)
NVP II (QCP) QD_FM_042203.BIN (P/N NP-4046-300-WW)
Netvision Admin Tool 4.1.0a
Configuration Wizard Note 3 7.1.3.3 ( This is not supported in Rel 8.0 and is replaced by MicW)
HCI 12.0.0.15
SDK Min 3.0.0.8
Software Installer (Tools Folder) 8.0.2.6 Note: Always verify, that you have the lastest version on PC
Speak@Ease (Speech Server) 5.0 ( note: We update the min. version to 5.0. 5.1 which listed in previous load specifies the current software release level, not min. level)
Spectralink NetLink Phone Version 101.023
Teleworker Solution 4.5.32
Wireless Lan ( WLAN) Min. 1.1.0
Note: 1 Before Beginning an Upgrade, reference the PRI NSU Firmware Versions Chart under “Software Release History”. Then, from ESM, go to Maintenance Commands, Enter < Version > look at PRI NSU Compare the PRI NSU and PRI Card version i.e.: “ PRI T1 ----------------: NSU_PRI 30-SEP-2004 11:24 [VER-1.4.1.3] ” Check the second digit. In this example the version is 1.”4”. 1.3, if this changes to 1.5.0.3, the “ 5” indicates a change in IMAT Database (that would also indicate that a Database currently running in a PRI NSU or PRI Card needs to be converted). Go to the Tools Folder on the Software CD and Install IMAT. Before you begin the Software Upgrade, download the Database from the PRI NSU or PRI Card; to your PC then save it to a folder. Then, convert this Database using IMAT. Save it to the PRI NSU or PRI card and then begin the System Software Upgrade. Tip: If the PRI NSU fails to Load after Performing an Upgrade, check the Database Version in the NSU. Refer to KB 05-5134-00023-02 for further details.
Note: 2 Rel 5.0 supports ACD reporting in a resilient environment, but resiliency reporting (during failure condition) is not supported. Resiliency reporting during failure condition is expected to be supported in Contact Center Release 5.1.
Note: 3 To migrate SX2000 to 3300 Rel 7.0 UR1 or greater, refer to section ‘Converting an SX2000 to a 3300 ICP’.
Note: 4 5550 IP Console 3.2.1.7 is the minimum required to support Clustered Hospitality.
Note:5 The java file is no longer included on the 3300 software cd or download. To obtain the required java file, please go to

http://java.sun.com/javase/downloads

30 years and it's still true.....NO GOOD DEED GOES UNPUNISHED!

 

[MitelInMyBlood]

That's it. We need to upgrade the E-MGR to 4. Thought we checked that. Obviously not. Thanks.

 

[Lundah]

Going back to the original problem, once you've verified you're running compatible versions of everything, check to make sure EMan is synched to OpsMan. Considering you're seeing a DBA error when Ops is trying to reach a controller, I'm guessing you either have conflicting information in the EMan and OpsMan databases, or a corrupt OpsMan database.

 

[nytalkin]

Also....don't forget to load new client if you are using it.

30 years and it's still true.....NO GOOD DEED GOES UNPUNISHED!

 

[1973stu]

Upgraded Enterprise Manager to 4.0.2.1 & OPS Manager to 7.6.2.2 today which cured the problem.

Just seems a bit of a shame that the latest release of E/OPS Manager does not coincide with the latest version of 3300 software.

Many thanks to all for your posts.

Regards,

Stu