It depends. My restaurant for some reason, after a year, is still unable to get the pinpads to work with our 3700 system.
Many long days and thousands of dollars worth of tech support later, they still have yet to send out anyone other than remotely, and the entire time have mostly relied on my credit card processor and I to do most of the research.
Either way, restaurants who are non-EMV compliant will be charged penalties by the credit card companies, so they're pretty much forcing your hand. Just don't end up like me, and if you do, don't expect Oracle to swoop in and solve it for you.
P.S. One of the main problems, I think, was that our modem was broken, and receiving terrible internet speeds. We are also setting a firewall to have more control on the gateways our modem accepts. But things that Oracle IT couldn't tell over remote, and didn't think to ask. A cautionary tale, in case it happens to anyone else.
Hopefully afterwards we are successful, and I hope success for yours as well.
