pitochueco
Technical User
I have a weird one for you guys:
I have an attendant console, using extension 2020 and named operator (all lowercase).
If the operator places a call to another extension, the display indicates "operator" (all lowercase) as desired.
If a call comes into the attendant console from the outside with no caller ID, and the attendant transfers the call to a station, their display indicates the call is from "OPERATOR" (all uppercase).
Where is this caller ID coming from? Due to some knit-picky end users, I would like to change that display. Any ideas?
I have an attendant console, using extension 2020 and named operator (all lowercase).
If the operator places a call to another extension, the display indicates "operator" (all lowercase) as desired.
If a call comes into the attendant console from the outside with no caller ID, and the attendant transfers the call to a station, their display indicates the call is from "OPERATOR" (all uppercase).
Where is this caller ID coming from? Due to some knit-picky end users, I would like to change that display. Any ideas?