brunei2730
MIS
I have a SV8100. I would like to set the system up that pressing 0 goes to an ACD group. I've created the group, but when I put the ACD Pilot number in the Operator extension box it does not work. Can this be done?
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Operator as ACD group
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belevedere
Instructor
What is 0 assigned for in your number plan?
MB 11-01
MB 11-01
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brunei2730
MIS
Right now, it is an actual extension within the system.
belevedere
Instructor
I believe that in your application, 0 would need to be assigned as a pilot number of a ring group for ACD functions. Therefore it must be removed as an operating extension.
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