OpenScape4000 v7 - Error F5749 in STMI4 board

[Alvaro J Gutierrez]

Hi all
We have OS4000 v7 (APS NO. P30252B4900B00102) with three STMI4 Q2324-X500 modules.
The OS4k have three shelves and every one module has been inserted in one shelf.
The module inserted in the first shelf restarts every two hours. The others modulos dont have any problem.
When checking the alarm log, the F5749 is indicated

F5749 E8 N9585 NO ACT BPA BOARD LW REQUEST 19-03-16 01:08:39
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9607 NO ACT BPA BOARD LW REQUEST 19-03-16 03:08:39
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9626 NO ACT BPA BOARD LW REQUEST 19-03-16 05:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9662 NO ACT BPA BOARD LW REQUEST 19-03-16 07:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9712 NO ACT BPA BOARD LW REQUEST 19-03-16 09:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9819 NO ACT BPA BOARD LW REQUEST 19-03-16 11:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9906 NO ACT BPA BOARD LW REQUEST 19-03-16 13:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9936 NO ACT BPA BOARD LW REQUEST 19-03-16 15:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9958 NO ACT BPA BOARD LW REQUEST 19-03-16 17:08:40
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N9983 NO ACT BPA BOARD LW REQUEST 19-03-16 19:08:41
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N0019 NO ACT BPA BOARD LW REQUEST 19-03-16 21:08:41
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

F5749 E8 N0044 NO ACT BPA BOARD LW REQUEST 19-03-16 23:08:41
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU1 :055: 00 : 0 Q2324-X500 STMI4/1 BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SENTA_NOK_UPGRADE_REQ
4576656E74436F64653A2053454E5441 5F4E4F4B5F555047524144455F524551
2020202053657665726974793A205761 726E696E67FFFFFFFFFFFFFFFFFFFFFF

The solution would be to update the loadware on OS4000?
Is broken the module? should it be replaced?

Thank you

 

[adibv]

Hi.

Error messages will be signaled every two hours when a component is older than expected.

To identify the current SENTA version on the gateway, browse to the gateway.
Maintenance-Platform Diagnostics-Senta Submenu-display SENTA version-click SEND to display.

The relevant components cannot be upgraded automatically, but only manually via WBM
(Only STMI4/NCUI4 boards are affected - STMI2 and NCUI2+ do not have this component).
The latest SENTA version is available on the HP4K HD under :A1H1E:APSP/LTG/LG98/PZKSEN01
To copy the firmware to your pc use ComWin - Start local Filetransfer.
‘Copy To’ the :A1H1E:APSP/LTG/LG98/PZKSEN01 to a directory on your pc.
After copying this file to your PC, it can be upgraded via WBM from menu option Maintenance -> Firmware -> (right click) Load SENTA-Firmware via HTTP.
After loading the file you will be asked whether you wish to activate it which is service affecting!
The board will be reloaded/reset.

 

[Alvaro J Gutierrez]

Hi Adivd
thanks for the support. The problem was resolved.