OpenScape Deployment Service V7: problems with connections 1

[Omenas]

Hi,
I want to try the OpenScape Deployment Service V7 (Singe Mode),but the server is down. I've never worked with a DLS server before and now I'm trying it for the first time.
DLS server program installed on Hyper-V with Windows server 2012 R2 Standart. The host server also runs on Windows server 2012 R2 Standart. DLS server licensing is in grace period.
Connecting to the DLS server at an internal address opens the application in another Java window. Is that normally?
When I try to connect to a server from another computer (

https://**********:10443/DeploymentService/),

I get:

When installing Windows server and DLS server software, I always pressed "next" and made no changes. Windows firewall is off.
Can you tell me what I should check?

Thanks

 

[LoPath]

I think you're on the right path... my DLS path is similar:

https://xx.xxx.x.xx:10443/DeploymentService/

Yes, it opens the DLS as a separate JNLP applet. Since it's working internally, that's a good start. Sounds like you just have to troubleshoot why it doesn't want to work from another PC. In your 404 message, it says /deploymentservice/ without any capitalization. Just make sure the D and S are capitalized in your link.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

 

[donb01]

I have a reletively current version of DLS and they made changes after a certain point in time so that the web stuff is different. My DLS no longer runs in a web browser - the URL you are using is how it used to load, but now I have a file on my desktop called "DLS Launcher.jnlp" which launches the DLS Server completely in a Java application window. I believe I am running DLS V7R3 CV487.00 V4.6 from 2018. I believe that was as high as I could go with DLS without some other prerequisities.

This is what the release notes say for that version - YMMV....

4.2.1 Java applet replacement
Starting with CV464, the DLS Java applet has been replaced by the Java Web Start functionality. With
this change, DLS client will be now running outside the web browser (as a Java desktop application)
and therefore the previous need of supporting the Java plug-in by the web browsers is now
eliminated.

As a result, there is a slight difference in the user experience, when someone is accesing the DLS
GUI url. More specifically the user will be promted to download a .jnlp file:
After downloading the file, the user should “run” this .jnlp file and the DLS client will be loaded outside
the web browser. This can be also done in one step (download and execute), depending on each web
browser’s settings.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

LoPath thank you very much. I connected from another PC !!
However, I immediately encountered another problem - DLS cannot find any IP device. With "Scan IP Devices" I enable scanning on the selected address range but can't find anything. The server is on the same subnet as PABX and some IP phones. Phones IP55G with HFA firmware. The DLS application itself is still clean, nothing is configured yet. I only created an "IP Scanner" where I specified the range of IP devices. Maybe some initial setup needs to be done to find IP devices? I have a configuration description, but couldn't find anything there.

 

[donb01]

For the initial load you can sync it right to your PBX to pull out the info. Once you have decided that you can decide if you want to keep it synched. You have to be careful it doesn't create all the phone records with 7-digit (or more) extension numbers unless that's how you want it. When we set up ours we never synched it, because we started with a forklift upgrade, so all our phones were in the original boxes and we just scanned all the barcodes into the system to create the phones, built all of our profiles and templates in DLS, and then downloaded all the gateway numbers and stuff off the PBX for each extension... We have it all set up for 4-digit extensions and it doesn't quite match the PBX so we don't have it synched.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

is it not possible to scan and register ip devices without synchronization with pabx?
Our PABX system Unify OpenScape 4000 V7

 

[LoPath]

You can run without sync. You don't have to turn on the IP scan either. You can just tell your phones where the DLS server is and they will register to the DLS.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

 

[donb01]

In order for DLS to be completely effective you should make settings on your DHCP server to automatically tell the phones where the DLS is. This is outside my scope of knowledge, but in our world the phones are all on separate VLANs and they have different IP addresses than the base network that have special QoS settings. There is an Option 43 setting (I believe) that when a phone connects to the network it says "Hi, I'm a phone", and the DHCP Server says "You need to talk to the DLS Server at 10.1.2.3 port 18663" (or whatever it is) and then the phone goes and says Hi to the DLS server, which will give it the config information if it is a new phone, etc. It's kind of complicated, but slicker than snot once you set it up!


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

In my phone settings i entered the dls server address but they did not appear on the dls server as it does not appear as scanned.
Our network does not use DHCP, we use static ip addresses.

 

[donb01]

After you changed the information did you hard boot the phone?

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

donb01 Yes

 

[LoPath]

For a sanity check -- Make sure you can ping the phone from the DLS server or go into the phone's web interface and tell it to ping the DLS.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

 

[donb01]

Did you use the Default port of 18443 (which I looked up now)? Mine just has the DLS IP and the port. Contact gap is 300, but I don't even know what that is.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[donb01]

Then I would go into the DLS and go into IP Device Admin and hit search without entering any data (normally you would put your extension in the E164 box).

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

LoPath,
yes i tried. Ping is in both directions. When ping dls server from Web i get reply "dls server is alive".
donb01,
i didn't change the default port. Port 18443.

 

[donb01]

Other things to consider is if the firewall is blocking 18443 - a lot of places are pretty tight with their firewalls, or other network protection. Mine has always just worked.

Also note regarding the grace period that the DLS is free to use for most of the basic features, so it should either continue to work after the grace period or you should be able to request a free license. Some of the fancier features you may have to pay for, but not the basic phone admin stuff.



Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Omenas]

I should already get my license on Monday. However, our Siemens representatives say they need to operate in the grace period as well

 

[Omenas]

firewall is turned off, with new rule in windows firewall I allowed port 18443.

 

[Omenas]

Problems with DLS servers doesn't end. Today I finally got a license, but when I was trying to activate it with "License Management", I got this message:

DLS server is installed in Hyper-V virtual machine. I gave an MAC address for Siemens representatives. Maybe any of you have faced licenses for DLS server which is installed in virtual machine.
If "Locking ID" isn't a MAC address for a "Network Adapter", then what is in Hyper-V virtual machine and where can I find it?

 

[donb01]

I don't drive VM, but I know there is a term that I had to do when I moved my OSCC from physical to virtual. I had to ask the IT folks for a "Fixed" MAC Address. When the license manager queries the MAC address of the server it MUST receive the address you registered with. It might be a simple process to make the MAC address fixed on the server if it's not in use by anything else.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA