Openscape Business, MyPortal to go and iPhone

[GWA1]

Deploying the MyPortal to go on iPhones that will be used as internal wifi phones. When installed on iPhone an incoming call only rings once and if the application is in background an incoming call will not ring or wake the phone. Works perfectly on Android.
software version V2R4.0.1_007

 

[donb01]

Any iPhone??

I am having issues on iPhone X with software 11.3.1 and 11.4 and my AVST UM Mobile software. Older iPhones and iPhone X that have software less than 11.3 seem to work just fine, but on the X with the latest software you can see the phone connecting to the profile on the system but it will not allow the user to login. I have a theory that they rolled out some new functions on the iPhone X that didn't go live until the last couple of software releases, but I don't use that Apple crap so I have no way to test it myself. AVST has admitted there is a problem, but it is a very small subset of devices and they don't know if it is phone/software related or a problem with their app. In this case, same story, Android is working just fine.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[GWA1]

All ours are iPhone 5s. My gut tells me it is a no-connect issue to the APNS but the connection appears to be ok.

 

[states100]

this is a developer issue we are having the same problem in our country with iphones.. the iphones app does not pop up when its being called as in android.,unless the app is active in the ipohone screen thats when you can see the call.,.