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OpenScape 4000 V10 Duplex restart during VM back up

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Omenas

Omenas

Systems Engineer
Jan 9, 2020
84
LT
OpenScape 4000 V10 Duplex in a VMware environment. Automatic backups of all VMs are made in the data center every day. When a VM backup of an OS4K node is started, the PBX performs both a soft and a hard restart. What could be done to avoid PBX restart and connection loss?

F6616 M4 N8621 NO ACT A1 ACM ADVISORY 23-05-29 18:05:52
ALARM CLASS:CENTRAL:023
CC:56004 EC:56022 UA:C25C:029A SP:C274:0770
FORMAT:14 MESSAGE-ID: 00708

00000002 00A8B8

F3155 M8 N8622 SWIT SWU BPB SWU-INT PARTNER INACTIVE 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
FORMAT:0

F8000 E8 N8623 NO ACT BPB CO-LINE SWITCHED 23-05-29 18:05:51
ALARM CLASS:SWU-LOG:002
FORMAT:0

F8266 M4 N8624 NO ACT A1 TRANSSYS ON CONN LOSS OS 23-05-29 18:05:52
ALARM CLASS:CENTRAL:023
PARTNER:BPA IP-ADDR:192.0.2.1 TCP-PORT:640
LOCAL: IP-ADDR:192.0.2.3 TCP-PORT:0
** : :A1 B :062: VMWARE BST:01 FW: H062-Q
FORMAT:3C
SUB-MSG-NO:1

F8267 M4 N8625 NO ACT A1 TRANSSYS ON CONN OS NEW 23-05-29 18:05:56
ALARM CLASS:CENTRAL:023
PARTNER:BPA IP-ADDR:192.0.2.1 TCP-PORT:0
LOCAL: IP-ADDR:192.0.2.3 TCP-PORT:0
** : :A1 B :062: VMWARE BST:01 FW: H062-Q
FORMAT:3C
SUB-MSG-NO:1

F8267 M4 N8626 IN SERV BPB TRANSSYS ON CONN OS NEW 23-05-29 18:05:56
ALARM CLASS:CENTRAL:023
PARTNER:BPA IP-ADDR:192.0.2.1 TCP-PORT:0
LOCAL: IP-ADDR:192.0.2.2 TCP-PORT:0
** : :CC B :000: ** H'007F BST:02 FW: H062-Q
FORMAT:3C
SUB-MSG-NO:1

F6016 M8 N8627 STATIST BPA DMS ADVISORY 23-05-29 18:05:58
ALARM CLASS:CENTRAL:023
FORMAT:49
BOOT/SYSLOAD INFOFILE NO WRITE - CHECK HHD

F5749 E8 N8628 NO ACT BPB BOARD LW REQUEST 23-05-29 18:06:01
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
HSR RETRANSMISSION 1
IPDA SIGNALLING INTERRUPTED

F5308 E8 N8629 OUT SERV BPB LTUC OUT OF ATTENDANCE LIST 23-05-29 18:07:32
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU17:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
HSR COULD NOT CONNECT AP

F4385 M8 N8630 NO ACT BPB REC END CC SOFT RESTART 23-05-29 18:07:33
ALARM CLASS:CENTRAL:024
FORMAT:0

F5870 E8 N8631 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU23:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: VIRTUALIZATION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8632 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU23:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8633 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU23:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on VM (vmware_esx)

F5870 E8 N8634 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU18:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: VIRTUALIZATION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8635 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU18:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8636 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU18:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on VM (vmware_esx)

F5870 E8 N8637 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU19:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: VIRTUALIZATION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8638 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU19:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8639 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU19:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on VM (vmware_esx)

F5684 E8 N8640 TEMPLOCK BPB TERM NOT CONNECTED 23-05-29 18:07:33
ALARM CLASS:SWU-PER:003
** :LTG1 :LTU19:007: 02 : 0 Q2339-X vSLMA BST:01 PLS:-10
FORMAT:43
DEVICE NAME: RECORDER

F5685 E8 N8641 IN SERV BPB TERM CONNECTED 23-05-29 18:07:33
ALARM CLASS:SWU-PER:003
** :LTG1 :LTU19:007: 02 : 0 Q2339-X vSLMA BST:01 PLS:-10
FORMAT:43
DEVICE NAME: RECORDER

F5870 E8 N8642 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU20:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: VIRTUALIZATION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8643 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU20:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8644 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU20:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on VM (vmware_esx)

F5870 E8 N8645 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU21:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: Auto-Sense
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5870 E8 N8646 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU21:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Ethernet: 1 Gbps Fdx.
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8647 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU21:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8648 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU21:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on OS4K Branch

F5870 E8 N8649 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Eth-Link: Auto-Sense
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5870 E8 N8650 NO ACT BPB BOARD LW EXCEPTION 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
Ethernet: 1 Gbps Fdx.
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5471 E8 N8651 IN SERV BPB CIRCUIT L1 PORT ACTIVE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:07H LAYER 1 ACTIVE
SUBBOARD NUMBER: 00
PHYS PORT NUMBER: 00

F5749 E8 N8652 NO ACT BPB BOARD LW REQUEST 23-05-29 18:07:33
ALARM CLASS:CENTRAL:002
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
REASON:00H ONLY SIGNALING
SG on OS4K Branch

F5540 M4 N8653 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU23:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F5540 M4 N8654 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU18:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F5540 M4 N8655 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU19:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F5540 M4 N8656 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU20:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F5540 M4 N8657 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU21:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F5540 M4 N8658 NO ACT BPB NCUCG CG STATE 23-05-29 18:07:33
ALARM CLASS:CENTRAL:019
** :LTG1 :LTU22:006: 00 : 0 Q2329-X SoftGate BST:01 PLS:-09
FORMAT:43
FRONT_REF : NO_REF
IP_REF : NO_REF
PTP_MASTER: FALSE
PTP_MASTER_STRATUM : 255

F4266 M8 N8659 NO ACT BPA DEP ADVISORY 23-05-29 18:05:21
ALARM CLASS:CENTRAL:005
CC:65535 EC:65535 UA:FFFF:FFFF SP:FFFF:FFFF LD:00-00-000-000
DT:FF ST:FF SN:FFFF CEVT:FF CSEV:FF CST:FF
FORMAT:24

40341348 3A000150 30343838 36204445 563A4641 53202020 54534E3A 32373032
20554944 3A303320 4E4F554E 3A534947 4E4C2054 5950453A 53544152 54202020
2054494D 453A3233 2D30352D 32392031 383A3035 3A32300A 14004449 532D5349
B800005A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A
5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A
5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A 5A5A5A5A
5A5A5A5A 5A5A5A5A

F3150 M8 N8660 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
CC:00000 EC:00000 UA:0280:0451 SP:0024:04BE BP:04EA LD:00-00-000-000
FORMAT:45 MESSAGE-ID: 01916
STACK-DATA-MESSAGE 01 OF 01
---E---0 ---2---4 ---6---8 ---A---C ---E---0 ---2---4 ---6---8 ---A---C
00161168 097826B0 1D220000 04EA0000 04E20000 00040075 11FF2488 02682B90
00000000 00000000 026801E0 04F66630 02800246 00000100 0000FFFF 026865FB
0280

F3150 M8 N8661 SOFTREST BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
** : :CC A :000: ** H'007F BST:01 FW: H062-Q
PROC1 CELL PHYS:00000000
NMI LOG ADDR: 0280:0451 NMI PHYS ADDR: 00000000
NMI LOG STACK:0024:04BE NMI PHYS STACK:00000000
TASK START ADDR:0280:65FB STATIC PRIO:FF DYNAMIC PRIO:FF
RUN-TASK
BP:04EA IP:0451 CS:0280 FLAG:0046
00000000 0004FFFF 00755332 00000001 007556A7 0000FFFF FFFFFFFF
FORMAT:28 MESSAGE-ID: 01916

F3150 M8 N8662 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
CC:00000 EC:00000 UA:1328:4B23 SP:1250:06C6 BP:06C6 LD:00-00-000-000
FORMAT:45 MESSAGE-ID: 01916
STACK-DATA-MESSAGE 01 OF 01
---6---8 ---A---C ---E---0 ---2---4 ---6---8 ---A---C ---E---0 ---2---4
06D02732 56A70075 024606D8 02911170 117806F4 4EDE1328 06F01250 00185A5A
00001248 010F1CF8 000A0000 00020000 0000FFFF 12584B23 1328

F3150 M8 N8663 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
** : :CC A :000: ** H'007F BST:01 FW: H062-Q
PROC1 CELL PHYS:00000000
NMI LOG ADDR: 0000:0000 NMI PHYS ADDR: 00000000
NMI LOG STACK:0000:0000 NMI PHYS STACK:00000000
TASK START ADDR:1328:4B23 STATIC PRIO:22 DYNAMIC PRIO:22
CLOCK___
BP:0000 IP:0000 CS:0000 FLAG:0000
000206D0 0000FFFF 007556A7 007556A7 FFFFFFFF FFFFFFFF FFFFFFFF
FORMAT:28 MESSAGE-ID: 01916

F3150 M8 N8664 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
CC:00000 EC:00000 UA:C4A8:0944 SP:4208:07C6 BP:07C6 LD:00-00-000-000
FORMAT:45 MESSAGE-ID: 01916
STACK-DATA-MESSAGE 01 OF 01
---6---8 ---A---C ---E---0 ---2---4 ---6---8 ---A---C ---E---0 ---2---4
07D25D2F 56910075 287D4210 07DA0246 11701178 07E81A23 132007E6 42080028
000007F2 C4B80969 C4A80028 00000000 0000FFFF 42100944 C4A8

F3150 M8 N8665 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
** : :CC A :000: ** H'007F BST:01 FW: H062-Q
PROC1 CELL PHYS:00000000
NMI LOG ADDR: 0000:0000 NMI PHYS ADDR: 00000000
NMI LOG STACK:0000:0000 NMI PHYS STACK:00000000
TASK START ADDR:C4A8:0944 STATIC PRIO:23 DYNAMIC PRIO:23
WD0-TSK_
BP:0000 IP:0000 CS:0000 FLAG:0000
000107D2 00120008 00755691 00755691 FFFFFFFF FFFFFFFF FFFFFFFF
FORMAT:28 MESSAGE-ID: 01916

F3150 M8 N8666 NO ACT BPA SWU-INT WATCHDOG 0 23-05-29 18:05:51
ALARM CLASS:CENTRAL:005
** : :CC A :000: ** H'007F BST:01 FW: H062-Q
PROC1 CELL PHYS:00000000
NMI LOG ADDR: 0000:0000 NMI PHYS ADDR: 00000000
NMI LOG STACK:0000:0000 NMI PHYS STACK:00000000
TASK START ADDR:FFFF:FFFF STATIC PRIO:FF DYNAMIC PRIO:FF
NUC-REG_
BP:0000 IP:0000 CS:0000 FLAG:0000
FFFFFFFF 00000000 FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
FORMAT:28 MESSAGE-ID: 01916

F4706 E8 N8667 HRCCTSS BPA DEP RESTART LEVEL 23-05-29 18:07:33
ALARM CLASS:CENTRAL:005
RESTART TYPES: HARD RESTART
 
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It seems to me that this is not a Unify problem.
This is a backup problem of running VM servers.
 
Upvote 0 Downvote
I think so too, but how could it be solved? Why does the PBX not switch to another node when backing up one VM? so if one node of the station breaks down, the pbx has to work with another node. Maybe our system administrators could fix the servers, but for now it is not clear what.
 
Upvote 0 Downvote
The admins explained to me that the backup is done after creating a VM snapshot, transferring it to the backup server and then deleting the snapshot.
Comparing the times, we can see that the PBX starts throwing errors when the VM snapshot is started.
 
Upvote 0 Downvote
For example, to transfer VM vOS4k and vSGxx to a dedicated server on which the backup procedure is not performed.
 
Upvote 0 Downvote
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