Opening Word documents, 'Outlook is retrieving data ...' pop up.

[myncle]

Hi,

BlueHorizon-san advised me at 'Microsoft: Office Forum' to ask this question here.
(Thank you, BlueHorizon-san.)

Some of my acquaintances have problem.
When they opened some Word documents on client PCs, message below pop up.

"Outlook is retrieving data from the Microsoft Exchange
Server "(server name)". You can cancel the request or minimize
this message to the Windows taskbar until Outlook closes
the message automatically." (in Japanese)

At the time this message appeared, the ExchangeServer was powered-off for maintenance. So it's natural that the message pop up if they were using Outlook on their client PC.

But the users who saw this message didn't use Outlook at the time on their client PCs.
(They knew the ExchangeServer wasn't available that day.)

I asked them, "Didn't you really use Outlook at the time?"
The answer was "No."

Client PC
OS:WindowsXP sp1 , OfficeXP (Outlook2002 , Word2002)

We thought and imagined the reasons as below:
* The message above is related to Outlook & ExchangeServer.
* Word2002 may use some of the modules on Outlook2002.
* The documents might be in PublicFolder in the past.
* There might some events...but...No related event recorded in log files.

Dreamboat-san advised me to check out (Thank you, Dreamboat-san)
1) Word's startup folder
and
2) normal.dot for macros.
I checked both today, but nothing there.

I couldn't find any solutions about this phenomenom on the web so far.

Thanks a lot for your help
Myncle in Tokyo

*Please excuse me for my delayed response, because of time difference between the USA and Japan.

 

[joegz]

Although I really can't think of how this would occur but by any chance were any of those affected set to use Word as the e-mail editor?

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[myncle]

Many thanks, joegz sama.
I'll check out soon.

Regards