Open Error Access Denied 2147206458 1

[GWaddell]

Hi

I hope you can help, I have a scheduling program (Knowledge sync) that is trying to open a crystal report on an other server and send it as an email attachment (This is built in functionality of Knowledge Sync).

The trouble is that even though I specifiy the file path as a unc path \\server_name\directory\myreport.rpt I get this error (Open Error Access Denied 2147206458)

I can manually open the report and knowledge synch and the report are using the same DSN to access the database. I have checked file permissions and the knowledge synch user is our domain admin so they should have access to this folder.

Any ideas?

 

[IdoMillet]

Sounds like an issue you should raise with the vendor's tech support.

Cheers,
- Ido

Visual CUT & DataLink Viewer:
view, e-mail, export, burst, distribute, and schedule Crystal Reports.

http://www.MilletSoftware.com

 

[GWaddell]

We bought it through a reseller - the vendor will not support us directly and I think our reseller isn't sure whats going on..

I'll keep trying with them but the replies are very slow in coming.....

 

[dfarber]

Hello, George:

I am sorry to hear that you have been having difficulties getting this problem addressed. Please know that you can always contact Vineyardsoft directly for support assistance on KnowledgeSync.

I know that our Support folks have a lot of experience in dealing with Crystal Reports integration questions, so please send the details of this problem to support@vineyardsoft.com (our Support dept) and copy me at farber@vineyardsoft.com so that I can make sure that it gets addressed in a timely manner.

Feel free to contact me directly anytime you are having difficulty getting a KnowledgeSync question answered in a timely manner.

Regards,

Don Farber
Vineyardsoft

 

[CRXIuser2005]

Hum....

Thank you.

MV

"A man is only as happy, as he makes up his mind to be....

 

[GWaddell]

Hi All,

It appears to working now, We copied the report to a local path on the server, the schedule still did not produce the mail.

We are setting the event up through a remote p.c. and therefore we copied the report to the same directory on the remote p.c. and scheduled it to run again with this p.c. running - it worked. We shut down the p.c. and scheduled the event for overnight - and it worked - the server Must have run the report so I guess it has to run on the remote first then the server...

Thanks for all your efforts and help
George