Hi
Greatly appreciate some help/direction on the below challenge we have with Simphony 19 version.
We have some estates in Simphony cloud with automatic End Of Day configured at a scheduled time 2 AM. Due to auto end of day , there is no validation in place if there are any open checks present in store. We cannot put manual end of day due to the reason that, if the store miss to perform end of day results in sales exports missed for that day.
Stores failed to close open checks causes below operational challenges.
• Discrepancies between actual sales and R&A sales during financial reconciliation due to open checks.
• Reuse of open checks across different dates by stores, leading to tax updated in check opened date and not closed date.
To address this, we have already implemented two controls.
• POS will not allow user to Clock-Out if user has any Open checks. (This not very effective as we have seen scenarios with user not doing CLOCK-OUT but gets auto-clocked out during EOD)
• An additional step has been introduced in the daily Cash Management process which is again a manual process.
However, despite these are manual controls ,these are not helping we are still encountering open check instances.
Looking for any assistance and guidance to explore if there are any enhanced system processes implemented anywhere that can effectively manage this issue.
Thanks
Deepu
Greatly appreciate some help/direction on the below challenge we have with Simphony 19 version.
We have some estates in Simphony cloud with automatic End Of Day configured at a scheduled time 2 AM. Due to auto end of day , there is no validation in place if there are any open checks present in store. We cannot put manual end of day due to the reason that, if the store miss to perform end of day results in sales exports missed for that day.
Stores failed to close open checks causes below operational challenges.
• Discrepancies between actual sales and R&A sales during financial reconciliation due to open checks.
• Reuse of open checks across different dates by stores, leading to tax updated in check opened date and not closed date.
To address this, we have already implemented two controls.
• POS will not allow user to Clock-Out if user has any Open checks. (This not very effective as we have seen scenarios with user not doing CLOCK-OUT but gets auto-clocked out during EOD)
• An additional step has been introduced in the daily Cash Management process which is again a manual process.
However, despite these are manual controls ,these are not helping we are still encountering open check instances.
Looking for any assistance and guidance to explore if there are any enhanced system processes implemented anywhere that can effectively manage this issue.
Thanks
Deepu