OP 11C 24.5 restarting every day regularly 2

[abdallaf]

i have an OP 11C 24.5 and keeps restarting everyday. i checked on the power, changed the cabinet, changed all the digital cards, changed the CO card!! this is the message i get.


Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r07 dev2.54
Reset Reason: C0, 0 - Reset due to Power Up
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10019176 type: NT_STD
System ID: 10019176
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Single fibre expansion board #1 installed.
Expansion board #2 not installed.
Ethernet MAC address: 00:00:75:45:28:5E
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
Power up self test passed
DISKOS to be run.
Verifying Diskos.


*** OS RESTART ***


Meridian 1 X11 System Software
Release : x112530
Created : Friday November 17 17:08:02 EST 2000
Loaded : 7/1/96 4:52:12

Copyright(C) 1972-1997 Northern Telecom, Inc. All Rights Reserved.
VxWorks 5.2
Copyright(C) 1984-1995 Wind River Systems, Inc. All Rights Reserved.
Use of the above software subject to terms of a license agreement.
U.S. Government users subject to "Restricted Rights" under FAR & DFAR.

Initialize Network Interface.

Network Interface is up.

Host : MALIBAN

IP Address : 172.20.0.214

Sub-netmask : 255.255.254.0


Executing startup script "c:/p/etc/startupc".
# EDITION AK01, SL1LIB DAM.1439 (99/05/19 18:05:20) -- CLOSED
# Empty startup file for use in the field.
cd "c:/p/etc"
value = 0 = 0x0

Done executing startup script "c:/p/etc/startupc".
PCH1202: WARNING: Patch retention at diskOs level failed.
Some or all diskOs patches may not have been retained.

BUG7462 OS 0: WARNING "Patch Init"

Loading MAT script files......
Start SNMP agent

Loading SL1 data
Processed c:/p/data/view.cfg


SYS000 000400 000000 000000 000000 CPU 0

SYSDB RLS/ISS: 2530 LOADED FROM C: DATE/TIME: 1/1/1996 08:13:38 RECS: 40 SEQNO: 268

SYSLOAD RELEASE 25.30
DONE
INI000 00000000 04 52 59 00000000 00000000 00000000 00000000 00000000
No CORPDIR*.CVS files in dir \u\db!
Total number of files 0

No csv files found!

SRPT752 INI 0: INI completed in 13 seconds

I 01/07 04:52


>
DSET000 DOWN LOAD 603 0 48 0 0 0 0 119343

INI002 00000088

INI003 000000B0 000000B4 000000B8 000000BC 000000CE 000000D0 000000D4 000000D8 000000EE


INI003 000000EF

INI006 00000089

XMI002 XFIL 1

XMI002 2 XDLC

XMI002 4 XMLC

XMI002 5 XMLC

XMI002 6 XMLC

XMI002 8 XDLC

XMI002 10 MMAIL

XMI002 1

XMI007 1

XMI002 3 XDLC

N 001 00 123 T007004 01/07 04:53 00:00:02 9
& 0000 0000

CSA001 9 4:54:00 7/01/1996 9

000 MID
OVL111



TTY 00 SCH MTC BUG CTY 4:54
logi
044 BKGD
PASS?
OVL111



TTY 00 SCH MTC BUG CTY 4:54


WARNING: THE PROGRAMS AND DATA STORED ON THIS SYSTEM ARE LICENSED TO
OR ARE THE PROPERTY OF NT/BNR AND ARE LAWFULLY AVAILABLE ONLY TO
AUTHORIZED USERS FOR APPROVED PURPOSES. UNAUTHORIZED ACCESS TO ANY
PROGRAM OR DATA ON SYSTEM IS NOT PERMITTED. THIS SYSTEM MAY BE
MONITORED AT ANY TIME FOR OPERATIONAL REASONS. THEREFORE, IF YOU
ARE NOT AN AUTHORIZED USER, DO NOT ATTEMPT TO LOGIN.

.
TTY #00 LOGGED IN 04:54 7/1/1996

>ld 32

NPR000
.disc 1


.enlc 1


XMI001 1

XMI002 1

XMI007 1

.
ESDA002 9 4:56:10 7/01/1996

CSA003 9 4:56:10 7/01/1996

N 002 00 404 T007004 01/07 04:56 00:00:14 9152500923008400085

 

[GHTROUT]

Are you certain the power is not being turned off and back on? You might plug a digital clock into the same outlet to see of the power is going off. If the digital clock flashes when the power is turned off/on, then you would prove the power is going down. Just making sure.

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--

 

[abdallaf]

there is a back up UPS. i dont think it is a power issue

 

[KillianK]

Are the cabinets grounded properly? Have you changed the SSC card?

 

[Firebird Scrambler]

It's interesting that the date reverts to 7/01/1996. I'm guessing that it did have the current date and time prior to the reset?. This sounds like a problem I had and it was the SSC card that needed replacement.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[NAVIP99]

As firebirdscrambler said : it is need SSC replacement ,but instead if doing that and as We know that cs1000e rls 7 will be soon available !!!!! and your PABX is very old rls 24.5, So instead of changing the SSC card or thinking with upgrade it : and deppending on how many extension you have it is better if you think in replacing your switch with BCM ,at witch the price approximately equal the price of SSC Card. this what we did with our old option 11 , and we are using IP hard and soft phones local and remotely with alittle expense.

 

[KillianK]

Did you backup the database and reinstall the software, then copy the database back, could be some corruption either. Best to change the SSC, this will cover the new software install also

 

[Firebird Scrambler]

SSC cards are becoming very common now that customers are either ditching them or upgrading to CPPM etc. I'm sure that you can source a cheap later issue. Make sure that you go for a NTDK20DA onwards.

The NTDK20JA was pretty good in the UK.



All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[curtismo]

Just because you have a UPS doesn't mean that it isn't failing. I have had many examples of a certain manufacturer's UPS not have any visible issues but have a bad unit drop output due to both bad batteries or bad electronics in the unit.

I would do the digital clock test that GHTROUT suggests first...

 

[janaya]

Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r07 dev2.54
Reset Reason: C0, 0 - Reset due to Power Up <- Clue 1


SYS000 000400 000000 000000 000000 CPU 0 <- Clue 2

The 000400 part is a Power-on Reset

INI000 00000000 04 52 59 00000000 00000000 00000000 0000
Aboe INI is Clue 3

This is a normal INI due to a SYSLOAD. You had a couple INI003 messages, but the documentation has been too vague to pinpoint for the site tech.

INI006 00000089 is the one that I don't like. You have something installed that is not being recognized by your database. Could be some corruption in the software.

If you are familiar with pdt get in and print a rdtail report and it may show you some hardware issues, but this looks like a power outage. Maybe the UPS is bad and you are getting brown outs causing a power reset. You might not see this.

Take the system and plug directly into the wall outlet to see if this is possibly a UPS issue.

But first things first. Get a backup of your system. Then you can rebuild and reload all you want.

But looking at what you displayed here I have to go with the masses and you should look to power. If you are having an issue with your SSC card, there are just too many cards out there cheap to replace.

I harp on this day after day with customers that are looking for an upgrade. Why...why upgrade. If the phone system is not making you any money and it's running fine with some nomral maintenance issues, then keep it running and when you are really ready to make the move, then go for the full blown SIP upgrade. This event is something that just happens from time to time but can be fixed.

You are actually Release 25.30, which isn't the best release, but it works, and the software can still be retrieved if you need it.

Hope this helps.....

 

[curtismo]

janya said
>You are actually Release 25.30, which isn't the best >release, but it works, and the software can still be >retrieved if you need it.

25.30, not a bad release; 25.40B was, for me, the hands-down most stable release I ever ran.

 

[janaya]

yeah....25.30 was the older sibling that was outshined by the younger sibling.

 

[abdallaf]

thank you janaya for the reply, about the UPS i have changed the UPS and did the digital clock test so it is not a power issue for sure!! the daughter board was damaged after this frequent restart and i installed a new one.
this is the capture before the daughter board is dead


Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r04 dev2.50
Reset Reason: 0, 0 - Reset Reason unknown
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10168232 type: NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Expansion board #1 not installed.
Expansion board #2 not installed.
Ethernet MAC address: 00.00.75.4A.83.5A
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
HWR103 (AUX CPU failure)
Power up self test failed,status = 10
Boot selftest detected a severe error. OS will not run.


Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r04 dev2.50
Reset Reason: 0, 0 - Reset Reason unknown
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10168232 type: NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Expansion board #1 not installed.
Expansion board #2 not installed.
Ethernet MAC address: 00.00.75.4A.83.5A
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
HWR103 (AUX CPU failure)
Power up self test failed,status = 10
Boot selftest detected a severe error. OS will not run.


Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r04 dev2.50
Reset Reason: 0, 0 - Reset Reason unknown
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10168232 type: NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Expansion board #1 not installed.
Expansion board #2 not installed.
Ethernet MAC address: 00.00.75.4A.83.5A
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
Power up self test passed
DISKOS to be run.
Verifying Diskos.


*** OS RESTART ***


Meridian 1 X11 System Software
Release : x112425
Created : Thu Jul 1 18:51:14 PDT 1999
Loaded : 3/7/10 16:31:23

Copyright(C) 1972-1997 Northern Telecom, Inc. All Rights Reserved.
VxWorks 5.2
Copyright(C) 1984-1995 Wind River Systems, Inc. All Rights Reserved.
Use of the above software subject to terms of a license agreement.
U.S. Government users subject to "Restricted Rights" under FAR & DFAR.

ssdrvAudit: Found unused block which is not erased: 0-50-55
interrupt

Meridian Small SystemsCensrelsee
sPre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r04 rd4v2.50
Reset Reason: 0, 0 - Reset Reason unknown
SRAM: 128 kByteB
DRAM: 16 MBytMs, speed=60 ns
Security ID: 10168232 type: NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash DrivD:i1D iBytes
Expansion board #1 not installed.
Expansion boa do# oo on tol eo.
Et ernet MAC address: 00.00.75.4A.83.5A
PCMCIA card not installed in drivd i.d
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing powep wppswlp weptw
pPoweroue oeefoteso eaosedo
DISKOS to be rbn
bVerifying Dns on.


*** OS RESTAAT ***



*** OS RESTTTTT***


Meridian Small System Controller
Pre
Bro
:r0
r
er2
3r
Flash Boot: NTDK34FA_r04 dev2.50
Reset Reason: A0, 0 - Reset due to H/W Watchdog
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10168232 t p : NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Expansion board #1 not installed.
Expansion board #2 not installed.
Ethernet MAC addreds: 00.00.75.4A.83.5A
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests

ADDRESS ERROR occured while accessing 0x20FFFFFD


Meridian Small System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FA_r04 dev2.50
Reset Reason: 0, 0 - Reset Reason unknown
SRAM: 128 kBytes
DRAM: 16 MBytes, speed=60 ns
Security ID: 10168232 type: NT_STD
System ID: 10168232
Backup Flash: 1572 kBytes
Program Store: 32 MBytes
Flash Drive: 16 MBytes
Expansion board #1 not installed.
Expansion board #2 not installed.
Ethernet MAC address: 00.00.75.4A.83.5A
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
Power up self test passed
DISKOS to be run.
Verifying Diskos.


*** OS RESTART ***


Meridian 1 X11 System Software
Release : x112425
Created : Thu Jul 1 18:51:14 PDT 1999
Loaded : 1/1/96 8:02:30

Copyright(C) 1972-1997 Northern Telecom, Inc. All Rights Reserved.
VxWorks 5.2
Copyright(C) 1984-1995 Wind River Systems, Inc. All Rights Reserved.
Use of the above software subject to terms of a license agreement.
U.S. Government users subject to "Restricted Rights" under FAR & DFAR.

ssdrvAudit: Found unused block which is not erased: 0-50-55
Initialize Network Interface.

Network Interface is up.

Host : PRIMARY_ENET

IP Address : 137.135.128.253

Sub-netmask : 255.255.254.0


Executing startup script "c:/p/etc/startupc".
# EDITION AH02, SL1LIB TRINH.439 (99/04/17 15:50:22) -- CLOSED
# Empty startup file for use in the field.
cd "c:/p/etc"
value = 0 = 0x0

Done executing startup script "c:/p/etc/startupc".
PCH1202: WARNING: Patch retention at diskOs level failed.
Some or all diskOs patches may not have been retained.

BUG7462 OS 0: WARNING "Patch Init"

[ Initialising Orbix Error handling ]
[ Constructing a new Proxy Factory Table ]
Loading MAT script files......
Start SNMP agent
Processed c:/p/data/view.cfg


SYS000 000400 000000 000000 000000 CPU 0

SYSDB RLS/ISS: 2425 LOADED FROM C: DATE/TIME: 27/5/2010 10:48:22 RECS: 30 SEQNO: 236

SYSLOAD RELEASE 24.25
DONE
INI000 00000000 08 03 24 00000000 00000000 00000000 00000000 ? 00000000
DSET000 DOWN LOAD 260 0 26 0 0 0 0 133123

SRPT750 INI 0: INI on side 0 due to System Cold Start

INI003 0000009C 000000A0 000000AF 000000B0 000000B4 000000B8 000000BC 000000CE 000000D0


INI003 000000D4 000000D8 000000EE 000000EF

I 01/01 08:03


>
SRPT752 INI 0: INI completed in 11 seconds

XMI002 2 XDLC

XMI002 4 XMLC

XMI002 5 XMLC

XMI002 6 XMLC

XMI002 8 XDLC

XMI002 3 XDLC

XMI002 7 XUT

AUD000

AUD000

AUD000

N 001 00 300 T007004 01/01 08:10 00:00:02 9

AUD000

 

[KillianK]

Good to know you fixed it, as I said earlier just replace the SSC

 

[janaya]

ld 22

REQ: ISSP

I am wondering if you need the 25.30 deplist. It doesn't look like you have your patches. You should install those tonight if you have them.

Glad you got it fixed. Looks like a couple of database issues were removed.

My preference would be to reload the switch and restore your customer database. Doesn't take long but a reinstall on the 11c is not hard and it's pretty quick. Again this is just MY preference, but get the patches loaded if they did not resotre.

 

[abdallaf]

we loaded the patches and every thing is back to normal now, if it restart again i will post a capture. thank you.