Ooma SIP trunks with Mitel 3300 and MBG

[VARob]

Good morning,

Looking for assistance with Ooma SIP trunks. External calls work fine, incoming calls fail since invites come from a media server IP not the signaling IP. Ooma not sending authentication when MBG send a a 401 unauthorized.

Thanks in advance.

 

[kBrownFL]

VARob,

Good morning! I represent Ooma on the Ooma Enterprise side. I wanted to inquire if you had made a ticket with our support channel and if so, do you have a ticket #
I would be happy to escalate your issue and get you with a technical rep.

enterprisesupport@ooma.com

-Kyle

 

[VARob]

Thank you, worked with Ooma Tier 3 yesterday to get this resolved. It was an issue with registrations dynamic vs static. Configuration was set for dynamic but invites weren’t routing properly. Reconfiguration was done and know if works as it should.