ONS Port give busy signal as soon as you go off hook,

[glong]

I have a mitel 3300 mx with a peripheral cabinet the controller is running 6.0.5.7. There are 3 16 port ons in the peripheral cabinet, when you go off hook on any of the 3 cards you get a automatic busy signal and in the logs of the 3300 I get this error on every time I go off hook.

Software 2889 Error 2009/May/27 10:51:14 SI BuildSimplexThreeDruidGraph - Commit() failed with: GE_FAIL

followed by these errors.

Software 2890 Error 2009/May/27 10:51:14 SI SICLASSDet(CLASSDet-3740) BuildSimplexThreeDruidGraph failed

Software 2891 Error 2009/May/27 10:51:14 CLsCliDet Unexpected Result->CLSCliDetNA:etectClassMsgCallBack() NULL port detected!

Software 2892 Error 2009/May/27 10:51:21 CLsCliDet Unexpected Result->CLSCliDetNA::ReleasePort() NULL port detected!

any one have any ideas what I should be looking for as far as a fix for this. I have already replaced the sw control card II in the peripheral cabinet and I have a solid connection on the Fims.

 

[MitelInMyBlood]

Assuming they all have DNs programmed against them, I would look to see if they appear in the Associated Directory Number Assignment table and check if maybe the associated number is out of service.

 

[glong]

There is nothing programmed into the associated directory number assignment.

Does anyone know where the dtmf receivers are located on a peripheral cabinet I thought they resided on the SW Cont card.

 

[kwbMitel]

Am I correct in assuming that ALL ports on the bay are out of service?

This being the case the likely cause is DTMF Receivers or peripheral control failure. Both would set off alarms on the system.

Have you tried a load command against the Per Bay?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[glong]

I have not tried the load command and there are no alarms on the front of the 3300. I will try the load command tomorrow morning. Thanks

 

[mitelmania]

Your DTMF recievers will are not necesarily seized from the per cab you are having the problem with as the 3300 has onboard DTMF reciever that the per cab cards will try and seize in a cyclic manner. What slots are your three cards in and can you try moving them ? It sounds like you may have a backplane issue in the per cab

 

[Canuckvoip]

Totally agree with the load command.
I would also seriously recommend upgrading the software.
Bite the bullet and do it. 6.0 is no longer supported but 9.0 will be for a while. I think older controllers are grandfathered until Oct 10, 2010 for software assurance.

Dave

You can't believe anything you read... unless of course it's this.

 

[mitelmitel]

OK - I had this yesterday. One port no dial tone but could receive calls fine.

Stat card, all ports idle.
Loaded card - no luck.
Couldnt reboot 3300 - 24hr site
Move swapped to working extn/port - fault followed ext!
Deleted extn + reconfigured - all OK!

I have had alot of calls to similar prolblems on ONS ports, most of which have been a problem with the 3300, only fixes have been 3300 reboot, new card, or as above.

 

[glong]

I tried the load command and it worked great but then it failed again after about 1 hour of running. I finally reset the complete system and it seems to be running fine with now problems. Thanks for all of your help with this

 

[IrwinMFletcher]

FWIW, the BuildSimplexThreeDruidGraph log that you posted is a DSP log and is due to the fact that the system is trying to allocated a CLASS detector, and has run out of resources. Check to make sure that you don't have any DSP alarms.

You may be able to get around this in the short term by disabling CLASS in the COS for those endpoints.