Only Windows Administrator user can launch VM Pro client

[jcosgrove]

Hello all. I recently upgraded to R9.1.12. I can open VM Pro client with no issues from the Administrator account on the windows server. VM pro Service is running as a Local system account. Any other Windows users, although they are administrators, cannot launch VM Pro client. You get an Explorer.EXE error window that pops up that states: The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions. Anyone see this before and can point me in the right direction?

 

[DaIPOTek]

Sounds like you have a Windows permission issue. Check the VM Pro install folder permissions.

 

[budbyrd]

I ran in to this problem. The VW folder will be locked. I just add the 'Everyone' user to the folder permissions and that will fix it.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jcosgrove]

Thanks for the insights. I've played around with the permissions a bit, but still cannot fully launch the client. Now, as soon as try to launch, I get a Voicemail Pro Client error window that says "Voicemail Pro Client has stopped working." Even when I Run as Administrator. Still works fine when logged into Windows as Administrator.

 

[budbyrd]

Did you change the whole VM folder? You might try changing permission on the IP Office folder as a whole. (can't remember for sure which I changed) Seems like it was just a 9.1 issue.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jcosgrove]

Yes, I gave full access to the Avaya, IP Office, VM, folders. Even down to the VoicemailPro.exe.

 

[tlpeter]

What happens if you do not install it in the Program Files folder?


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

Have you tried just installing the Voicemail Pro client whilst logged in with the account of the user who will use it?

Stuck in a never ending cycle of file copying.