only able to call internally, no external calls allowed 1

[dthims]

how do i add this person to the group who can dial out. legend release 7 and using win spm. no restrictions on this extension. from what i gathered, everything is the default setup. tia

 

[Telecomboy]

If you have winspm, print the extension in question. That will show you where the restriction is. You can restrict outbound in a bunch of places on a Legend: Restristions, ARS Restristion, Disallowed List, Account Code.

 

[dthims]

now they are identical, but it still won't dial out. tia

 

[Telecomboy]

You should post a copy of the extension print here and I or someone else can take a look at it.

 

[dthims]

A EXTENSION INFORMATION -------------------------->>>>> original setup (thnx for your help)


A Extn SS/PP Type
A ??? 9/ 3 MLX-10D

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group :
A Group Coverers :
A NS Groups :
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION
///////////////////////////////////////////////////////////////////////////////////
A EXTENSION INFORMATION --------------------------------------------------->>>>> after changes


A Extn SS/PP Type
A ??? 9/ 3 MLX-10D

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 770
A NS Groups :
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION

 

[merlinman]

Print & Post one that works as well. + Print & Post your Night Service. I don't think we're getting the whole picture with what we have so far.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[dthims]

the changes one were copied from an extension that was working properly, so that is correct. i'm not sure which extension the night service is on. but took a look at the operator, and its identical to the changes one. i think something is missing too.

 

[merlinman]

Here's my suggestion:

Print & Post

1 - The Working Extension
2 - The Non-Working Extension
3 - Night Service

Also, were these modules ever re-arranged or changed from their original configuration?

After that, there maybe more questions.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[cvrbob]

are you in key or hybrid mode ?

 

[dthims]

its in hybrid mode