Online Mailbox Issue

[kennyaidan]

Hi Guys,
In my job I check an online tech support mailbox everyday. I recently upgraded my PC to a windows XP OS. With the old PC which used windows 2000 when a mail arrived into this account a little icon would appear to notify me but this doesn't happen with the new PC.

Now it may seem as a trivial issue but if an important mail arrives I don't get notified and it could sit in the mailbox until I go and actually open the window myself.
The mailbox is based in another country and there are firewall issues as to why i can't just add the mailbox into my normal outlook account.

It is not happening because I do not have certain settings on Outlook configured or it is some sort of Mail Alert Add-in for Outlook.

Any help really appreciated

Thanks
Aidan

 

[Claudek]

Could be Outlook settings -
In Outlook, go to Tools -> Options -> E-mail Options
Is the "Display a notification message when new mail comes" checkbox ticked?



Claudius (What certifications??)

http://www.iteq.com.au

 

[kennyaidan]

Hi Claudius,
Thanks for the advice but the mailbox is viewed through an Internet Explorer window not through outlook. Its an online support mailbox.

Any more ideas??

Thanks
Aidan