OneX Voip Audio

[AntoineVella]

Good Afternoon

We have recently upgraded our application server and PABX (500v2) to release 9.

We also managed to make the VOIP client work on one-X, however we have 2 problems:

- on android once the call is comming in, it rings ok on the deskphone but on the app it will try to ring and stops immediatly with a call failed error
- both on android and iphone, during a call, audio is only heard one way or nothing

We are using recomended codecs and everythin.

Can you please help on this.

Thanks
Antoine

 

[tlpeter]

Did you play with any codec settings on the mobile phones?

BAZINGA!

I'm not insane, my mother had me tested!

 

[AntoineVella]

Yes I did - I tried every codec individually aswell

 

[tlpeter]

Don't do that.
Leave those all default and only set these on the IPO itself.
Somehow this does not work very well and causes issues.

BAZINGA!

I'm not insane, my mother had me tested!

 

[AntoineVella]

Thanks for your reply tlpeter.

So you suggest that we wait for some updates or something, maybe voip improves?

Thanks
Antoine

 

[tlpeter]

What do you mean improves?
You only need to set the codec on the IPO and don't set it on the phone.
I do not even know why this is an option in the app as it should not be needed.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AntoineVella]

Thanks

Ignore the update part, I misunderstood something,

I have all codecs selected, however I will try to alter the order and see how it works.

Thanks for your assistance

Antoine

 

[tlpeter]

The advise i got from Avaya is to leave it all default.


BAZINGA!

I'm not insane, my mother had me tested!