One-X Preferred on iPhone 5

[ltxn]

Hey,

I must be doing something wrong but I can't seem to set/change the number for my location with an iPhone.
On Android it works as described in the Manual: long-press the icon. On an iPhone 4S this opens the location list and not the wizard.
Anyone else know how to set the correct number?

The Status bar
[ol 1]
[li]Presence status[/li]
[li]Status message[/li]
[li]Minimize[/li]
[li]Dialpad[/li]
[li]Location icon (the current location where calls can reach you)
Indicates the phone number of your current location.
For more information, see Setting your location.[/li]
[li]Geo-presence status[/li]
[li]Connection status[/li]
[/ol]


Setting your location
Before you place a call, specify the phone number at which the one-X Mobile application can locate you. If you try to place a call and have not set your location, a wizard displays to guide you through the procedure.

About this task
You can use the location icon in the Status bar to set your location.

Procedure
[ol 1]
[li]In the Status bar, press the location icon to open a menu.[/li]
[li]Select one of the following locations from the menu:[/li]
[ul]
[li]Cell: the default setting is the phone number of the mobile device on which the one-X Mobile is installed. You can change this number if needed.[/li]
[li]Work: this number is set by your system administrator and is not configurable.[/li]
[li]Home[/li]
[li]Custom[/li]
[/ul]
After you select a location, an icon for that location displays in the Status bar.
[li]If you wish to change the phone number for the selected location, long-press the icon in the Status bar. A menu displays.[/li]
[li]Select Set phone number.[/li]
[li]Press the text field to display a keyboard and enter the phone number.[/li]
[li]When you have finished entering the phone number, press OK.[/li]
[/ol]

 

[ltxn]

Ok, nevermind
Found the answer on the knowledgebase.
It's only possible with the Android client...

 

[tlpeter]

The iPhone is not as flexible as the Android version.
In my eyes the iPhone version is not really a add on.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

You need to set it thru the 1XP client, fill in the Mobile/Home phone number.
Or use the Custom for your mobile.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[kholladay]

That is NOT true. Simply swipe the bar that holds the Status/GPS/Connected icon to the left and it will reveal the other icons.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Kyle, that part is true but he want´s to set his mobile phone number from the phone.
That part is Android only.
For the iPhone you need to set it from 1XP itself.

BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

Ahh yes. You do indeed need to set the number from the web interface.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[mlaurence]

***FACEPALM***

I've gone as far as to open a ticket with Avaya and talked it through to Tier-4 and Mr. Holladay served me up a piece of humble pie!

Who'd ever thought to slide the bar....it's not like there's an arrow or anything else to suggest more options on that damn bar. The first view isn't even "full" so never thought to try that. Thanks for ended about a 6 month nagging from our sales dept on this feature.

Cisco-CCNA; Avaya- ACSS

 

[tlpeter]

You could have read the documentation perhaps

The Status bar:
The Status bar is available on all screens in the one-X Mobile interface. It contains information
about your availability, and provides controls for opening a dialpad, setting your location, and
enabling or disabling GPS location information. The Status bar also indicates the status of your
connection to the IP Office server.
You can swipe the status bar to view all of the icons. The graphic below shoes the layout of
the application on an Apple device.

BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

I am working on training videos for both iOS and Android versions of the one-X Mobile Preferred app and not being an "Android Person" have found the following.

iOS is very swipe gesture oriented where Android seems to prefer clicking.

That being said you can set the "Custom" number on iOS which lets you enter any number you want to be used as your current location.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[CarGoSki]

That is a nice training video Kyle.

 

[CarGoSki]

Hey Kyle. Do you find that the IPhone app is a heavy drain on the battery?
Since you apparently use Mobility preferred and IPhone I suppose you would be a great judge on normal battery use for the app.

 

[jsauve]

HI All

I have a demo kit IP Office 500v2 R8 with an ISDN2 set to it. I have the user setup with one-x portal services and an iphone with the One-X Mobile Preferred IPO. I have the app logged in and can send received messages and I can make my desk phone instigate a call via my mobile but I can not get the mobile app to answer calls or make calls directly. Is this app capable of making and recieveing calls via the app. If any one has any details on how to go about setting this up correctly. I have read about FNE but I take this is only needed for the One-x Mobile lite, or do you also require this for the preferred app as well...I look forward to the replies

 

[jsauve]

Well I can now say I have the one-x mobile working in a manner. I can call via the mobile app to an internal ext, the phone system returns a call to my mobile which I then answer which then in turn starts the ext I have attempted rings and horray; but heres the snag, the call on my mobile disconnects the one-x mobile app and the call is established as a mobile call which I would expect. But surely the one-x mobile app should not disconnect. I have so far learnt that mobile network providers do not allow for data and voice to work at the same time. Though I have tested that once my call is established that I can go back into the app and it does eventually reconnect to the one-x portal service. I have yet to test IM and Conferencing, but I am thinking that this will be very very limited...

So has any one else experienced this so far if so have you been able to get further where one-x does not disconnect and that IM and conferencing are possible.

Look forward to the replies

 

[teletechman]

I noticed the same thing at one of my clients and figured this is the way it works, as long as it works.