One-X Portal

[gallow05]

Hi,

I am using IP Office 500, Manager version 6. I have a copy of Office Worker and using One-X Portal on my computer. After reboot my IP Office last Thursday (hard boot, unplugged it from the power supply. It was frozen), I couldn't login to my One-X portal anymore. It gave me an error message saying Invalid user credentials.

Can you help? Thanks

 

[tlpeter]

Where is one x portal installed on ?
Do you have an IP500v2 ?
An IPO is not frozen, it can't be.
It will reboot itself when it needs to.
NEver unplug the IP500v2 with out a shutdown form manager or SSA.

You need to reinstall one-x portal or send back a backup.
Still one-x portal should work normally but you never know.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

At a guess there will have been some sort of "event" that caused the freeze (power spike or something) and it may also have effected the server that is running One-x, has this also been restarted since the freeze?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[gallow05]

I am pretty sure there was a power spike. The air conditioner in our server room was out of service too. Although my voicemail server was working, there was a message on the screen saying it lost its connnection with IPO. Anyway, I have rebooted it at the same time.

This morning, I rebooted voicemail server again, and my one-X portal still gave me the same error message.

One-X portal is installed on my voicemail server. Do I have to reinstall the One-X portal on the server?

I do not know my IP500 version. Will you tell me how to check? It is only little more then one month with us.

 

[amriddle01]

You may as well re-install it, it doesn't take long and it may well have been corrupted somehow if it was reading from the system at the time the spike hit

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

P.s That's what UPS's/power conditioning UPS's protect against

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[gallow05]

Do I have to unstall it first beforem running the one-xport.msi file?

 

[amriddle01]

I would personally always do a clean install, so yes uninstall it first, restart the server then re-install

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Did you make a backup with 1xp ?
It is done in seconds and a restore too.

If you didn't then reinstall it, set it up again and make a backup.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[gallow05]

No, I do not have a backup copy for 1xp. Am I support to backup the whole Onexportal folder in Program Files?

Will it ask me to reboot after installation?

 

[tlpeter]

No, there is a backup option in 1xp
no need to copy anything.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[gallow05]

I just wanted to let you know that my vendor have to upgradeed the 1xp to a patch which was just released. It resolved the problem. Remember, I could open the 1xp, just couldn't login. I am sure there was a bug without the patch.

By the way, my IP Office was connected to Avaya UPS Backup unit when it happened. I still couldn't understand how it happened.

Thank you for your help.