One X Portal system is unavailable

[scooter4483]

What are the suggested solutions if only one or two users try to login to their One X Portal have the message 'phone system is unavailable' displayed? When we try to login other users off the user's computer, it is successful. But, the one or two people who try, cannot. Is there something that needs to be reset?

Thank you!

 

[smokinjoe2938]

on the user tab, is enable one x portal services ticked?

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[Okkie26]

Did you chatnged the username and/or password of the IP Office ( I hope you did ).

But don't forget to also change this in the administrator mode of the One-x Portal. Otherwise the portal wont be able to connect to the IP Office.

 

[scooter4483]

Never mind, the customer figured it out. Thanks

 

[snowman50]

That's great...

Just in case it happens to me WHAT WAS THE SOLUTION?????

 

[scooter4483]

The customer did not tell me, just stated not to worry about it.

Sorry.