One X Portal Issues 2

[JasLascom]

Hi, When I open One-X Portal on my PC in any browser like Firefox, Chrome or even Internet Explorer I keep getting the same error message "Please Close Browser or wait for a connection to be made to the Server"

On top of that When I try to Log into my Plug in on Outlook Express It gives me an error Message stating " Server is unable to Reach client"

It seems to work perfectly on everyone Else's PC's.

Any help would be appreciated.
Thanks Jason

 

[CarGoSki]

try to ping the web address. maybe dns is messed up.

 

[JasLascom]

We Have pinged the IP Adress and it came back fine (Ping -T) without any time outs for a couple of minutes.

 

[CarGoSki]

http://<server

name>:<server port>/inyama/inyama.html

By default port 8080 is used.

Use netstat -ano to see if port 8080 is already used on your pc
If so then you can cross ref the PID in task manager to find the app using the port.

 

[CarGoSki]

In addition to the ports used to access the one-X Portal for IP Office server from a browser client, various components of the one-X Portal for IP Office also use ports to communicate. The full set of ports used by one-X Portal for IP Office are listed below:

• 4560 - This port is used by log4j socket appender.

• 5222 - This port is used for XMPP client/server communication.

• 5269 - This port is used for XMPP server to server federation. This port federates with the External XMPP servers or XMPP enabled servers such as Google Talk. If the customer is not intending to federate with external XMPP servers then this port does not need to be opened on the firewall.

• 8005 - This port is used by the Tomcat shutdown listener.

• 8069 - This port is used for web socket based delivery. Open this port on the machine that runs the one-X Portal for IP Office.

• 8080 - Default HTTP browser access port. This port number can be changed during installation.

• 8082 - The database component of the one-X Portal for IP Office uses this port.

• 8086 - This port is used for HTTPS access to mybuddy.

• 8443 - This port is used for HTTPS access to one-X Portal for IP Office (Only for Windows installation of the one-X Portal for IP Office).

• 8444 - This port is used for initial communication between the mobility client (Android/iPhone) and the one-X Portal for IP Office. If customer is NOT using the mobility client or is only using it on the internal WiFi network, then this port does not need to be opened on the firewall.

• 8666 - This port is used by the JVMX component of the one-X Portal for IP Office. This port number can be changed during installation.

• 9092 - This port is used by the Database client listener.

• 9094 - This port is used for OpenFire XML RPC (Remote Procedure Call) and administration console.

• 9095 – This port is used by the OpenFire admin console (https).

• 9443 - This port is used for HTTPS access to one-X Portal for IP Office (Only for Linux installation of the one-X Portal for IP Office).

Note:

• Ports 5222, 5269 and 8444 need to be opened on the customer's firewall or router, if the mobility client is to be used on a cellular network or if external XMPP access is required.

• Ports 8086, 9094 and 9095 need not be opened on the customer's firewall or router.

B. Listing Ports Already in Use

To check which ports are already in use on the server, the command netstat -an > ports.txt can be used. This will create a text file ports.txt listing all the ports on which the server is currently listening. Check that none of the ports required by one-X Portal for IP Office are already in use. If they are, there will be a conflict between the application already using the port and one-X Portal for IP Office when one-X Portal for IP Office is installed.

C. Reserved Ports

There are a number of ports used by other Avaya IP Office applications. If any of these are specified during installation, the installer will ignore the selection and default to installing on port 8080. Examples of reserved ports are:

• 8888 - Default port used by ContactStore for IP Office.

• 8089 - Default port used by IP Office Conferencing Center application.

D. Other Commonly Used Ports

Ports in the 8000 range are also frequently used by other applications.

• 8081 - Default port used by IIS for SharePoint Administration access.

 

[JRTrevino]

Disable all firewalls, and pop-up blockers. Then go to this website

http://www.ipofficehelp.com/,

and download the "Avaya firewall port exception batch file 04132012". Run it to open all the necessary ports on your PC.

 

[niduncan]

I have just started using One-X Portal and had the same problem on older/slower PC's. The problem was being caused by Web Traffic scanning being done by my F-Secure Anti Virus. The scanning was not processing quick enough and was not allowing connection to the server. Turning off Web Traffic scanning cured the problem.