One-X mobile VoIP not connecting on iPhones

[rwgs811]

For some reason, I am having issues getting iPhones to register on the One-X app fully in VoIP mode. I only get partially connected. it seems to be intermittant whether it works on wifi, but definitely doesn't on 4G.

However, android phones seem to work without issues, so I know all the ports are ok.

Anyone else experiencing this?

 

[rwgs811]

any ideas from anyone?

 

[amriddle01]

Ask Woz

 

[s42]

Hey,

You can try to write IP address to the domain name in XMPP server field on 1XP Server.(or 127.0.0.1 if isn't in domain)

 

[IPOLackey]

Hey Rwgs,

What firmware version are you running. There was a caveat for this sort of thing back on 9.0.3, I believe.

 

[derfloh]

127.0.0.1 can't work...

 

[amriddle01]

Yeah, not sure how a loopback address will help

 

[derfloh]

You can talk to yourself then ;-)

 

[rwgs811]

firmware/software is 9.1.4 - i'm sure i read somewhere on these forums or the avaya ones of this happening before - but I can't find anything.

 

[firespyer]

I was having the same issue with iPhones 9.1.4
Make sure that you have a FQDN in the XMPP setting in Portal, that resolved it for me.

It was working fine on Android the entire time, Avaya tech I spoke with said then the devices login differently.

 

[rwgs811]

there is an FQDN in portal - I assume it wouldn't work otherwise - the strange thing is it works on older versions of IOS e.g. 9.1, just not the latest one (9.2)

 

[mg2016]

Is your One X Portal running on HTTP or HTTPS?

Typically on iPhone we have to disable Valid Server Certificates in the settings menu within the App. That has always worked for us.

 

[derfloh]

Or implement valid certificates...