One-X Mobile Setup

[pjmarano]

Hi All

I have an interesting situation. I'm trying to configure the Avaya One-X mobile app / service and cant seem to get VoIP to register. The Avaya PBX is on one gateway, let say 192.168.0.1 and the One X portal server is on 192.168.0.2. This was previously working but after a failed Cisco ASA 5505 I cant seem to get it to work on the newly installed Sonicwall TZ 215. The Cisco was installed by an employee that no longer works for the company so i cant even ask what was done.

Can anyone guide me as it seems everyone has issues with VoIP registration?

Thanks,
Phil

 

[intrigrant]

Maybe the Sonicwall isn't capable, i've had numerous problems with Sonicwall..

 

[Pepp77]

The Sonicwall is definitely capable as that is what we use in house and at several customer sites. The VoIP not registering points to a firewall/natting issue on the ports required to go to the PBX.

| ACSS SME |

 

[pjmarano]

Thanks Pepp77 I too believe its a ACL or NAT issue but I cant seem to pin-point it. I'm leaning more towards a NAT or a static route issue, but I'm unsure on how to set the route to the .1 gateway (the sonicwall is .2, which is what the One x portal server is connected to and the PBX is on the .1 gateway).

Any ideas from the networking side?

 

[bason]

Port forwarding on router

 

[pjmarano]

Here are all the NAT rules, ACL rules etc. I cant seem to figure this out but for some reason 5060 / 5061 is being blocked even though its allowed via the ACL's under the Avaya PBX service service group.