One-X Mobile problem: day(s) delay for receiving voice messages

[eagleeyed]

This is a recurring problem. Users report that it can take several days (3 in most recent example) to receive notification on One-X Mobile that a client has left a voice mail for them on the app.

9.0.2 Build 860 for application server and main unit.


Anyone experience this? It is terribly inconvenient.

Suggestions?

 

[Telecomgirl08]

Hi! I found this noted in Avaya One-X Mobile Troubleshooting guide, I would give this a try

https://downloads.avaya.com/elmodocs2/one-X_Mobile/18_603223_2.pdf

3.5 Voicemails are delayed in their appearance in the call log
The IMAP idle notification is experiencing a delay. This happens when the MSS fails to receive
notice of new voicemails.
1. Shutdown any web clients running against the MSS
2. Check the Visual Voicemail logs for PKIX errors
3. If errors are found, verify the Apache Tomcat jvm path is correct.
4. Stop and start Apache Tomcat
5. If VMs fail to appear after 15 minutes, re-import the security certificate, stop and start Apache
Tomcat, wait 15 minutes.
6. Compare MSS VM dispatch times with notification server VM receipt times. If these times are
out of sync, reboot the MSS.

Amanda Long
Web specialist

http://www.atlasphones.com/

http://www.phonesysteminfo.com/