One-X Mobile Preferre on Android - no voicemail playback 1

[jreingold]

Have IPO500V2 running 8.0
Installed One-X Portal 8.0 on same Windows 2008 server as Voicemail Pro 8.0

System, voicemail pro, and One-X portal all working.

Followed One-X Preferred for IPO install instructions to setup One-X for Preferred client, including firewall rules/ports setup.

Installed One-X Mobile Preferred client for Android on Droid Bionic.

Configured server, user, password, etc. Android client connects to the One-X portal server, and shows status green/fully connected.

Outbound calls from Droid successfully intercepted and placed by the IPO, which calls the cell. Perfect.

One-X Mobile Preferred client on Droid shows the voicemails, including which ones are read/unread.

But pressing the "Play" icon on any of the voicemails on the Android client pops up a player control for a split second, and then goes right back to showing the play icon, without ever playing any audio. Makes no difference if new/read/unread voicemail or length of voicemail.

Any ideas?

 

[jamie77]

I had this same issue at trial. I had to add a virtual directory to C:\Program files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts as /VoicemailAccounts.

When you request vm playback on the droid app, it does a HTTP request from One-X to VM to your VM Account for playback. Our VM is Windows and One-X on Linux.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[jreingold]

Thanks Jamie! I'll try this shortly.

 

[jamie77]

You'll also need to add a binding for port 8000 to the default web site.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[jreingold]

Jamie,

I already have a "voicemailaccounts" folder pointing to that directory, as well as a "personalgreetings", a "namesgreetings" and a "Voicemail" folder, all under the default website. Is it case sensitive? My installation apparently created the folders all lowercase, and your posting shows VoicemailAccounts. You think I need to change it for case?

Indeed, only port 80 was bound to the site, so I added port 8000 and restarted IIS. I didnt know if I needed to, but I also opened up port 8000 inbound through my Internet firewall for the remote client. (The OXP server and VMP server are on the same LAN - no firewalls.)

I then restarted the OXP service.

However I still have the same problem.

 

[jreingold]

OK, got it working.

Apparently, I had to install the one-X portal desktop app, and in that app, under configure/voicemail, I had to check the enable box in the Voicemail Screening Configuration section. Once I did that, voicemail playback on the mobile started working.

 

[jamie77]

Haven't had to do that, but if it works!!!

Haven't really used it much recently tbh. The Android phone is rubbish. No battery life. it is presently away for repair because I cannot get a day out of the battery!!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

That is a problem with all apps and the battery itself.


BAZINGA!

I'm not insane, my mother had me tested!

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