IP Office R9 V2 500
Licenses are all valid
SIP Lines are up and working
Mobile App for android connects and works, i.e can check VM, call internally, receive calls from internal and outside via mobile twinning etc.
the issue:
Using the mobile app I go to call an outside number (watching system status) the call connects to the cell - no issues
then the 2nd leg connects to the outside number - big issue NO audio for either side.
hears the kicker, I can pick the call up from the desk phone and boom their is the audio, then I can send the call back to the mobile device and their is still audio.
so can anybody help me figure out why in the world the initial connection of the 2nd leg has no audio for either side?????
appreciate it.
Licenses are all valid
SIP Lines are up and working
Mobile App for android connects and works, i.e can check VM, call internally, receive calls from internal and outside via mobile twinning etc.
the issue:
Using the mobile app I go to call an outside number (watching system status) the call connects to the cell - no issues
then the 2nd leg connects to the outside number - big issue NO audio for either side.
hears the kicker, I can pick the call up from the desk phone and boom their is the audio, then I can send the call back to the mobile device and their is still audio.
so can anybody help me figure out why in the world the initial connection of the 2nd leg has no audio for either side?????
appreciate it.