RedTech443
MIS
I currently have setup 2 one-x consoles with USB headsets, the operators only have control of the incomming calls through the GUI on the computer, by use of keyboard, mouse and listening and talking through a plantronics headset device. While this setup works, it is not reliable. I heard that it is possible to attach a physical IP phone to the onex console, to where the operator would then be able to talk and listen through the physical phone and control the calls with the one-x console, and if the one-x console goes down or crashes then the physical phone would not be effected and maintain working condition, is this possible and how do I go about doing it?