One-x Console Attendant Echos

[RedTech443]

I have a few one-x console attendants, that use a USB into a PC head set for talking and hearing. I notice whenever I call these consoles I hear my own echo, this seems to be something related to the USB only setup. There is some settings inside the console for echo, but nothing seems to change the behavior. Any one seen this before and found a work around?

ACIS, A+

 

[kyle555]

I think there's an audio tuning wizard in the software that runs on install to check your headset and adjust for things like that. Otherwise, you should be able to run it relatively easily without reinstalling (cause I know its a pain!), but nmost setups I've seen use a deskphone in telecommuter mode to ring all calls to a real station and use some vector voodoo to route calls to that extension if routing to the attendant fails so you can get calls even on the day the PC decides to die.

 

[RedTech443]

I have heard of people using the real phone as part of the device, I do like the idea of failover to all phone in the event the PC fails as well. I should probably research this more, as it seems like a more fail safe solution.

ACIS, A+

 

[kyle555]

Yeah, you just setup the console in 'telecommuter' mode - all avaya soft clients do it. Road warrior=voip to PC, telecommuter=control the phone with the soft client, but route speech path to a number - internal, external, cell, wtv.

Then in your vectoring to get to the attendant, you check "y" somewhere in making it an attendant vector and then have a step "queue to attendant" and then route-to extension of the deskphone if queue-to fail or something like that. The IT guys will find a way to automagically patch the attendant PC in the middle of the day and need a reboot.

 

[RedTech443]

SOunds good I will look into it. Only difference with me is, I am at a hospital and any down time exceeding 3 seconds has to have an act of congress and months of planning.. Yay....

ACIS, A+

 

[kyle555]

Well, a planned headache of setting it up resilient than the unplanned headache of answering why it went down that one time!