One X Communicator with virtual extension

[hetzed]

Hi,

¿There's any way to configure one x comm with a virtual extension. Or set up a virtual station to receive and make calls?

Thanks

 

[kyle555]

What exactly do you mean? Nothing stops you from having a station of type 2410 or 4610 with no real phone connected to it, but with IP Softphone enabled, and use one-x communicator.
There is a station of type 'virtual' in CM that cannot be used to make or receive calls. It's a station type that exists only to have a coverage page to get to voicemail. They're convenient because they don't use a license, but you can't use them for things like making and receiving calls.

 

[hetzed]

We reached our station license cap and want it to change the admin phones to softphone to release those license and use it to agents.

 

[kyle555]

In newer systems you get unlimited softphone licenses where you used to need to pay for them before. Regardless, in CM you're licensed for a certain number of stations. Use them however you like. You don't save anything from a capacity perspective using softphones instead of hardphones.

You can have a softphone share a hardphone - like if I wanted to control my desk phone with one-x or work from home and use one-x instead of my hardphone.

 

[hetzed]

This is our current license capacity. Right now I cannot add more physical stations.

 

[DAVIDPAYNE]

You will have to use a station Lic. for a station. If you use a station as a soft phone it will use 1 station lic, and 1 soft phone lic.
Looks like you will need to clean up un-used phones. or buy more Lic.