One-X communicator + video

[VoipMenace]

Hi
We're having an issue with the video option of one-X Communicator

done so far
video enabled One-X licenses have been uploaded according the Offer document together with the H.323 video station licenses

We have downloaded the latest release of the One-X Communicator ( SP1)

When we try to login it registers for voice , but for video it comes up as not licensed

we have configured and re-configured the network regions to ensure Pc and phones are in the same region

Avaya has checked the licenses are concurs they are on the system,

anyone seen this before

 

[letman2]

on ch sta form make sure ip vidio softphone is yes. On cos page 2 priorty ip vidio is checked.on the ip codec set ch allow direct-ip muti media to yes

 

[VoipMenace]

hi
Done that as well installation and setting went by the book

 

[letman2]

on page 2 of display system customer options how many maximum video capable ip softphones do you have. Avaya gave me one at first not much good for two way video.

 

[VoipMenace]

Hi,
we have 10 licenses so that should suffice
D.