One-X Communicator delay when answering/ending phone calls

[CaptObvious26]

I've been battling this for a week and I need to step back for a minute and clear my mind. I'm looking for any suggestions from the group here. New call center install. Using HP Pro 4300 Core i3 with 8Gb DDR3 and Windows 7 Professional x64. Jabra 930 bluetooth headsets with the base connected USB. It seems like during the early morning (but also occasionally through out the day) there will be a delay when the caller answers/ends a phone call. The delay can be for 3 to 20 seconds and usually the caller just hangs up because all you hear is silence. The PC's have two network cards in them. One is setup on the company data LAN with the Gateway and DNS servers applied, but the other connection is just an IP address and the net mask of the phone network. (Also, there is a static route to ensure the traffic for the phone network goes out that connection only) I've tried switching back and forth between the network adapters. I've tried different ports in the switch as well.

The switch is an Avaya ERS-3526T without POE, connected by a short Cat6 cable to an Avaya 3526T with POE. I'm using the Gigabit ports to connect them and both ports show green and speed 1000. I noticed one is set to flow control auto, the other is set to asymmetric. Could that be causing this issue?

 

[CaptObvious26]

Turns out this was fixed by changing a system parameter for "unhold" This situation would start when the user would transfer a call. This no longer is an issue

 

[Stinney]

Did you change it to y or n?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[CaptObvious26]

unhold is set to Yes

It's under system parameters features... page 7 on my CM 6