So we have two receptionists who use the One-X Attendant. These attendants are staffed throughout the entire work day. The only time one of these desks are empty are for short bathroom breaks. When one of these receptionists goes on break, they activate the POS-BUSY feature until their return. We have had several instances while one of these attendants were on break with POS-BUSY active, where the second attendant receives a call from the first where the caller ID says EMERGENCY, acting like an emergency call from the other attendant. There have been no real emergencies reported and our call accounting shows no record of these calls. I am wondering if we are misunderstanding the functionality of the POS-BUSY feature? I know that if the crisis alert button is pressed, the POS-BUSY turns on. Any ideas of why these "false" emergency calls might be taking place? Thank you in advance for any and all of your input.