One X Attendant Consultation Transfer

[Symon Naim]

Hi all, we are using CM8 with one x attendant. We are facing challenges wile doing consultative transfer. Please let me explain, user A make calls to Operator. Operator receives the Call. User A asks to talk to B. Operator calls B. B receives the call and tells the operator, he is willing to talk to A right now. Now operator wants to inform A that "he is willing to talk to right now" and transfers the call. Is there anyway this can be achieved.

 

[avayaguy23]

Would recommend using the call park/pickup feature.

 

[Symon Naim]

Thanks man. I will try that