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One-X Agent vs Agent for Desktop

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trilogy8

trilogy8

Technical User
Jan 26, 2017
413
US
What is the difference between the traditional One-X Agent vs the Agent for Desktop ?
 
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AAfD still supports H.323.

The look and feel is different a bit.
AAfD can be locked down more so users can't fuss with configurations
Like said, AAfD supports VDI
Development continues for AAfD
 
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Another question. Anyone using AAfD in production yet? I only have it in the lab so far.
 
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Yes, my company is. OneX is now completely out of our call center environment. It's all AAfD.
 
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We use AAfD at multiple sites. In the process of switching from h323 to SIP for all users.
 
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AAfD is not the going forward product. You may want to look at Avaya Workplace Agent.
 
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