One-X Agent vs Agent for Desktop

[trilogy8]

What is the difference between the traditional One-X Agent vs the Agent for Desktop ?

 

[kyle555]

H323 and SIP
old vs new

 

[phoneguy55]

agent for desktop can be used on non windows machines.

 

[avayaguy23]

Agent for Desktop also supports VDI. One-x agent does not.

 

[Wanebo]

AAfD still supports H.323.

The look and feel is different a bit.
AAfD can be locked down more so users can't fuss with configurations
Like said, AAfD supports VDI
Development continues for AAfD

 

[phoneguy55]

Another question. Anyone using AAfD in production yet? I only have it in the lab so far.

 

[Wanebo]

Yes, my company is. OneX is now completely out of our call center environment. It's all AAfD.

 

[ITHawkDriver]

We use AAfD at multiple sites. In the process of switching from h323 to SIP for all users.

 

[jimbojimbo]

AAfD is not the going forward product. You may want to look at Avaya Workplace Agent.