Not sure why I'm having so much trouble with this but I created myself a One X agent using an extension and an agent ID set up exactly like another working example ext and agent ID. When I log in, the extension register fine but when it asks for the agent ID, I enter it and leave the password blank. I get a wave off sound and a "agent Login failed"
I checked the COR, COS and it's the same as other working Agent IDs. I checked Auto Answer and it's set to "none". Enabled ACD Login is checked.
Not sure where else to look.
I checked the COR, COS and it's the same as other working Agent IDs. I checked Auto Answer and it's set to "none". Enabled ACD Login is checked.
Not sure where else to look.